About the Role We are seeking a dynamic and experienced Manager of Onboarding to lead our customer onboarding initiatives. This role is crucial for ensuring seamless integration of our content products with our clients, enhancing their experience, and driving product adoption. The successful candidate will collaborate closely with cross-functional teams to align strategies and deliver effective onboarding solutions. This role will be part of the Customer Success organization within the Corporates business unit. This is a fully remote role, but we do prefer candidates who are close to one of our hub locations: Eagan, MN; New York, NY; Ann Arbor, MI; Frisco, TX Key Responsibilities: Customer Onboarding Execution: Oversee and execute the onboarding process for new customers, ensuring successful integration and utilization of our content products. Conduct comprehensive training sessions tailored to customer needs, facilitating a smooth transition and adoption of our products. Develop quantitative and qualitative metrics to measure onboarding effectiveness to share back with clients and to use for continuous improvement. Develop and execute mitigation strategies if onboarding outcome metrics don't meet customer's goal. Process Improvement: Perform assessments to evaluate the effectiveness of the process, identifying opportunities for enhancement. Implement tools and technologies, including AI, to support and optimize the training process. Create and execute team member development plans Onboarding Program Design & Delivery: Develop and deliver customized onboarding programs for TR content products, ensuring alignment with customer needs and industry trends - Including one-to-one; one-to-many and digital experiences. Collaboration & Strategy Alignment: Work closely with internal teams to ensure customer strategy alignment for assigned products. Foster strong relationships with Customer Success Managers (CSM) and Sales teams globally to ensure cohesive onboarding strategies. Drive effectively communication regarding Customer from sales pre-onboarding then to sales, customer success and account specialists post onboarding. Effectiveness Assessment & Reporting: Assess and report on the effectiveness of customer onboarding initiatives, identifying key metrics for continuous improvement. Communication & Relationship Building: Coordinate communications for onboarding sessions, ensuring all stakeholders are informed and engaged. Cultivate trusted relationships with internal TR teams and corporate functions at multiple levels to facilitate effective collaboration and support. People Leadership Lead and develop team members. About You Bachelor's degree in Business, Technology, or related field. Juris Doctorate a plus. Proven experience in customer onboarding, customer enablement, or a related role. Experience in leading teams and managing employees in a dynamic environment. Strong understanding of sales processes and customer success strategies. Excellent communication and interpersonal skills. Proficiency in using data analytics tools to drive business insights, influence change and recommend solutions. Ability to work collaboratively with cross-functional teams. #LI-DM1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuitio