Position Information Position Title IT Support Technician 2 Working Title IT Support Technician 2 - Title III Programs Location Olympia EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505. Union Represented Yes Overtime Eligible Yes Monthly FTE 1.0 Salary Step (minimum monthly amount) $4,041.00 Salary Step (maximum monthly amount) $5,426.00 Cyclic Position No Cyclic Details n/a Project Position Yes End Date 09/30/2027 Special Note This is a full-time, overtime eligible, project position on the Olympia Campus of The Evergreen State College. This project position is grant funded through September 30, 2027 and is dependent on continued funding. Position Purpose The Evergreen State College is working to rethink and redesign its approach to providing holistic support to students. This position is part of a team working to design, implement, and leverage the Student Success component of the Slate customer relationship management system (CRMS) used by staff in Student Engagement, Equity, and Support, Enrollment Services, faculty, and other student facing staff to provide academic support to students. During and after implementation of the Student Success module, this position acts as a liaison between project leadership and stakeholder groups. The incumbent works collaboratively to collect stakeholder input for system design/revision, perform system testing, provide training for system users, receive user requests for assistance, leverage system functionality to provide assistance and resources to system users, and create and maintain system documentation, including user manuals. This position reports to the Associate Dean of Holistic Advising and TRIO Programs and works closely with the Assistant Director of Title III Programs, Senior CRMS Manager for Recruitment and Student Success Systems, Executive Associate to the Executive Vice President, and others involved in holistic student advising. Nature and Scope Essential Functions In partnership with the Assistant Director for Title III Programs and Senior CRMS Manager for Recruitment and Student Success Systems, work toward implementing the Slate Student Success module. In conjunction with implementation team members, conduct information-gathering meetings with stakeholders to gather input and recommendations regarding system configuration, user access, workflows, etc. Coordinate the Student Success CRMS integration plan and ensure issues with business processes and roles are identified and mitigated. Interpret student success best practices and apply these frameworks to CRMS implementation planning. Collaborate with project members to gather data relevant for annual reporting purposes, such as who is using the program and how many students are served. Monitor use of system to identify user trends, functionality issues, opportunity for improvements or more training, etc. Provide guidance, assistance, and support to CRMS users to troubleshoot and escalate issues for higher level IT staff/vendor resolution. Develop and update system configuration documentation, training materials, and user manuals. Provide system training to individuals and groups