Position Information Position Title Office Assistant 2 Working Title Location Olympia EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505. Union Represented Yes Overtime Eligible Yes Monthly FTE 1.0 Salary Step (minimum monthly amount) $2,920.00 Salary Step (maximum monthly amount) $3,849.00 Cyclic Position No Cyclic Details n/a Project Position No End Date n/a Special Note This is a full-time, overtime eligible position on the Olympia campus of The Evergreen State College. Position Purpose Reporting to the Director of Admissions, this position's primary task is to maintain the front desk for the Admissions Office and be a welcoming presence to current, former, and prospective students, as well as their family, friends, teachers, counselors, and community members. The incumbent works with other Admissions staff to schedule campus visits with individual prospective students or groups and uses the Customer Relationship Management (CRM) tool to communicate about and track visits. Additionally, under direction of the Program Coordinator, this position helps with general office duties, such as answering phones, processing mail, uploading scanned documents, filing, and helping to support the Admissions Office with clerical duties, as well as providing guidance to Student Ambassadors to ensure completion of assigned tasks. Nature and Scope Essential Functions Act as the primary general reception person for the front desk of the Admissions Office, including greeting visitors, creating a welcoming front office experience, answering questions, providing directions, and referring people to appropriate areas. Help students and visitors get their needs met while visiting campus. Check in visitors for information sessions, tours, and appointments. Schedule appointments for office staff and campus visits. Collect and input contact information from potential students and connect them with Admissions resources and staff. Work with Admissions staff to schedule and book on and off campus events. Ensure informational materials are available for prospective students. Provide clerical support for the Admissions Office, including answering phones, processing mail, uploading scanned documents, filing, and other office duties. Use the Admission CRM to look up information, check in visitors, input information, and for communication purposes. Additional Duties Knowledge Skills and Abilities Excellent interpersonal and written communication skills and abilities with diverse groups and individuals. A strong commitment to customer service and ability to maintain excellent student-centered service. Skill in building and maintaining strong working relationships. Skill in using CRM software to enter, look up, and extract information. Skill in using standard office equipment and Microsoft 365, including Outlook, Word, Excel, and Teams. Excellent organization and planning skills and ability to manage time effectively, prioritize multiple requests, and follow through to bring tasks to completion. Ability to quickly adapt to changing priorities and address problems with a positive ap