**Fantastic opportunity to join the North End Teleservices team! North End Teleservices, LLC is seeking motivated individuals to work in our call center assisting customers with tier 1 calls for our client. Candidates should have strong verbal and written skills, strong attention to detail, a desire to get the job done right, and experience working multiple applications simultaneously.

In need of both English and Spanish speaking candidates.

Job Responsibilities:

• Serve as the first contact for applicants; taking incoming calls and accurately entering the information into various systems.
• Navigate through multiple systems to access the appropriate information in order to provide the correct service and complete a first-call resolution for customers.
• Determine the proper protocols for follow-up calls in a timely and efficient manner.
• Possess the ability to properly de-escalate upset callers to provide the best possible service in a timely manner.
• Performs additional duties within the department as needed.

Required Qualifications and Experience:

• Call center experience with handling inbound calls is preferred
• Excellent verbal and written communication skills
• Collect, interpret, and type information efficiently and accurately
• Excellent listening and empathy skills
• Ability to navigate multiple programs simultaneously
• Accurate keyboarding skills, Typing speed of 25 wpm or more
• Detail-oriented
• Problem-solving and decision-making abilities
• Strong multi-tasking skills
• Ability to demonstrate empathy and handle stressful situations
• Bilingual in English and/or Spanish
• High School Diploma or GED

Apply now for an immediate interview!