Join the team at Avera!

Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.

Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera: Competitive pay, various shifts to fit your lifestyle and opportunities for career growth.

Exciting opportunity to join Avera as a Patient Services Coordinator!

Position Highlights:

• Positive Work Environment: Be part of an organization where we practice the mission in our daily operations and demonstrate our pride by delivering excellent care.

• Career Growth: Great opportunity to obtain health care experience for those that are looking to further their education in a healthcare related field.

• Job Satisfaction: Each day you will positively impact each patient you serve by providing direct patient care.

Job Summary

• Coordinates patient appointments and care to be received.

• Demonstrates general computer skills and a good understanding of the current hospital and clinic computer systems.

• Communicates all necessary information with appropriate department regarding patient/customer care.

• Maintains computer appointment scheduling and follows office scheduling policies/parameters.

• Provides information to customers within scope of knowledge or refers to appropriate individuals.

• Maintains up to date documentation by provider notes, test results and hospital records in the EMR in the appropriate place and in a timely manner.

• Verifies that an encounter form is completed for every patient and is routed to the Business Office daily.

• Calls patients for preventative or follow up services as directed by the provider.

• Conducts follow up calls to patients.

• Calls other professional offices for patient care coordination.

• Looks ahead on the weekly/daily schedule to request records to be scanned.

• Acts as a Receptionist for coverage to be present at the pod area during clinic hours.

• Politely greets and directs customers to the appropriate department and/or personnel.

• Assists patients with ambulatory difficulties.

• Answers multiple line telephone for the pod and routes calls promptly.

• Demonstrates proper telephone etiquette and the ability to operate the phone system.

• Maintains work area and pod waiting area in a neat and orderly manner.

• Covers pod waiting area at all times when customers are expected and secures a replacement when leaving unattended during breaks, lunches, or whenworking on a special project.

• Performs other duties as assigned.

Education and/or Experience

• High school degree or equivalent outside study.

• Associate’s degree preferred but not required.

• Related medical experience preferred.

• Basic computer skills required.

Work Schedule

• Monday-Friday, 8:00am-5:00pm; PRN (as needed)

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

• $17.50 - $22.00 per hour

What Makes Avera Special? (http://www.avera.org/careers/what-makes-avera-special/)

The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444.

Additional Notices:

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.