Overview

Janitorial Supervisor is responsible for the direct oversight of an assigned work team on a designated account and on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that front-line employees are complying with all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Specific Duties / Essential Job Functions: (Other duties may be assigned.)

Monitor and direct agents to perform duties according to Standard Operating Procedures.

Effectively operate current technology required to track and process work orders.

Adhere to all ADA non-discrimination requirements.

Comply with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

Assist Managers to achieve strong operational performance.

Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.

Monitor and maintain appropriate staffing levels.

Ensure that future schedules are complete (days off, vacations, etc.)

Ensure all call offs are covered.

Manage employee lunches and breaks.

Manage the Attendance Policy

Communicate with Client representatives on a frequent basis regarding operations.

Manage daily schedules.

Maintain daily shift report for managers.

Maintain communication with Managers to maintain optimum staffing levels.

Effectively coach, counsel, and discipline employees.

Conduct service audits.

Work with Safety Quality Manager to ensure the safety and security of the operation.

Set positive, professional example for workforce.

Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.

Miscellaneous duties as assigned.

Supervisory Responsibilities: Front-Line employees on designated account and shift.

Basic Qualifications:

• Must be 18 years of age or older

• No experience required and on the job training provided

• No high school diploma, GED or college degree required

Preferred Qualifications:

• Customer service experience

• One (1) year of similar work experience.

One (1) of floor equipment experience.

•. Bilingual.(English, Spanish, Creole)

REQNUMBER: 96422

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.