Job Information
ILLUMINATION FOUNDATION Associate Director of Operations (Orange County) in Orange County, California
“Every person deserves compassion, dignity, and the safety of a place to call home.”
Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.
Job Description
The Associate Director of Operations for Orange County, performs various duties, including serving as a subject matter expert on the daily operational needs for all sites that fall within the Orange County region.
The salary range for this position is $80,000.00 - $85,000.00 per annum, depending on experience.
Responsibilities
Responsible for the direction and management of the daily operations of Recuperative Care Program including case management, and behavioral health.
Work closely with the site managers and all staff at these locations in evaluating the current organization of services and establishing appropriate standards of care. The position is responsible for overall day to day operations, management of personnel, and for directly supervising the managers of all those sites.
Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process.
Determine staffing plans to achieve program goals and objectives and participate in hiring decision for new program staff
Create and support a high performing culture in the program department aligned with IF’s core values.
Oversee Running of the Boards program & Self-Inspections.
Develop Monthly Update Reports
Participate in Leadership meetings and Safety Meetings
Perform other duties assigned by supervisor as needed.
Expectations
Monitor emerging needs among key stakeholders to achieve program goals and objectives
Maintain a minimum census of 85-90% (May fluctuate according to operational needs)
Implement staffing changes on a regular basis when census dips below 90%
Analyze and assess programs based on data collected and implement corrective measures, if required.
Provide direct oversight of all OC day-to-day operations, programming and services provided through the Recuperative Care program.
Coordinate in support of site managers: Security, Substance Use programs, Transportation, Culinary, and Housing Navigation.
Ensure adherence to funding source contracts and performance standards and lead all OC public and private grants
Manages the staff scheduling process, ensuring schedules and timecards are properly booked to maintain efficient productivity
Manages the training and development component that all staff are qualified, and skills are updated.
Provide individual and team supervision, support, training, and performance evaluations for assigned staff.
Oversees and ensures that all documentation, reporting and data are maintained and kept up to date.
Ensures confidentiality and effective management of information while maintaining compliance with Federal and state privacy laws and regulations.
Ensure staff follows all Policies and Procedures as outlined in the Recuperative Care policies and regulations evaluation, updates regarding the program, as requested.
Ability to handle complex crisis situations involving dual diagnosed and medically compromised patients/clients.
Preferred Experience/Minimum Qualifications
Required:
Bachelor’s Degree
5-10 years relevant experience.
Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
Valid CA Driver’s License and eligibility for company vehicle insurance.
Preferred:
Bilingual in English and Spanish.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Benefits
Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
15 days' vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans
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