Location: Must live within a commutable distance of the Oriskany NY office (Central NY)

Key Responsibilities:

· Manages assigned caseload of claims that were overpaid due to various reasons in order ensure proper recovery follow-up and adherence to established guidelines.

· Updates and maintains accurate records of overpayment recovery activities in various claims applications.

· Adheres to established policies and practices to resolve overpayment issues.

· Assists with referrals to vendors and follows-up on the status of pending claims with a collection agency and/or vendor.

· Write and sent out letters with detail calculations.

· Handling incoming and outgoing calls with various customers.

· Assist with tax inquiries related to overpayments/repayments.

· Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

· 1-3 years Customer Service experience including outbound phone work experience.

· Intermediates excel knowledge (formulas and formatting).

· Strong math skills.

· Strong documentation skills.

· Analytical thinking required.

· Letter writing skills required.

· Ability to multitask and stay focused in high paced environment.

· Ability to function in a matrix environment.

· High School Diploma Required.

Preferred:

· 1-3 years of Claims experience.

· Negotiation skills.

· Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language.

• Financial BG experience

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.