Job Description

A client of Insight Global is looking to add a Customer Success Project Manager to their Orlando, FL team. As a Customer Success Manager, you will develop and maintain strong client relationships to drive customer success and satisfaction. You will plan and deliver projects on time, within budget, and to the highest standards, similar to a Project Manager. You will coordinate activities and services throughout the clients lifecycle, ensuring seamless alignment with our Customer Experience (CX) practice. Acting as a central point of contact for clients, you will manage resources, people, and tools to support their needs. Effective communication with clients, demonstrating keen business acumen and a client-first approach, is essential. To be successful in this role, you should have proven experience in customer success, project management, or a related field. Exceptional communication and interpersonal skills are a must, along with strong organizational and problem-solving abilities. You should be able to work collaboratively in a team-oriented environment and possess a proactive and client-focused mindset. The salary range for this opportunity is $95-125k depending on experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Bachelor of Science/Arts or relative education and experience

4+ years experience of technical project management

Understanding of formal PM processes and experience with PM tools

Mastery of common Microsoft Office products (Excel, PowerPoint, Word)

Comfortable with customer communication and working with cross-functional teams Experience with Cisco's CX framework

Military experience

Knowledge of Infrastructure (Data Center, Security, Collaboration, Networking)

Experience with major IT vendor solutions such as Cisco null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.