director of service and customer support.

• orlando , florida

• posted 1 day ago

job details

summary

• $85,000 - $95,000 per year

• permanent

• high school

• category management occupations

• referenceAB_4684647

job details

Ourr client located in Orlando, FL is seeking a Director of Support and Customer Service to lead and support operations and ensure seamless customer interactions.a Join a cutting-edge leader in laser system manufacturing, where innovation meets excellence. Our state-of-the-art solutions empower industries globally, and they pride themselves on delivering unmatched customer experiences. Apply now to jumpstart your career!

salary: $85,000 - $95,000 per year

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

Key Responsibilities:

• Leadership & Team Development:

• Lead, mentor, and manage a team of support specialists and customer service representatives.

• Foster a collaborative and high-performing team culture.

• Strategic Service Delivery:

• Develop and implement innovative customer service strategies to enhance satisfaction and retention.

• Define and track key performance metrics, ensuring goals are met or exceeded.

• Customer Experience Management:

• Act as the primary escalation point for complex customer issues, ensuring swift and satisfactory resolutions.

• Gather and analyze customer feedback to identify improvement opportunities.

• Process Optimization:

• Streamline workflows and implement best practices to improve efficiency and responsiveness.

• Leverage technology and tools to enhance the support experience.

• Cross-Department Collaboration:

• Work closely with engineering, sales, and marketing teams to address customer needs and align strategies.

• Provide input on product development based on customer insights.

• Compliance & Reporting:

• Ensure compliance with industry standards and company policies.

• Prepare and present reports on support performance to executive leadership.

Skills

• Operations

• Transaction Readiness and Support

• Customer support

• Cost of Goods Sold

• Office Support

• Decision Support

• Customer Relations

• Supervising

Qualifications

• Years of experience: 2 years

• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

JG

jarlene gonzalez

• +1 407 660 2181 (tel:+1 407 660 2181)

• jarlene.gonzalez@randstadusa.com