Description We are offering an exciting opportunity for a Help Desk Manager in the non-profit industry, located in Orlando, Florida. This role entails managing a small team of help desk professionals, handling escalating tickets, and delegating tasks to ensure smooth operations and efficient problem resolution.

Responsibilities:

• Supervise a team of help desk professionals, providing guidance and support as necessary.

• Manage the escalation process for tickets, ensuring timely resolution of issues.

• Delegate tasks to the help desk team, promoting efficient workflow and task completion.

• Utilize knowledge of Citrix Technologies, Database, and EO/IR systems for problem-solving and decision-making.

• Leverage Microsoft skills to maintain and manage databases and records.

• Apply networking skills to ensure seamless connectivity and minimal downtime.

• Utilize Active Directory for network management and user authentication.

• Employ knowledge of Computer Hardware and Configuration Management for troubleshooting and system configurations.

• Oversee deployments and Deskside Support to ensure systems are functioning properly.

• Manage the Ticketing System, ensuring tickets are responded to and resolved in a timely manner. Requirements • Proven experience in a Help Desk Manager role within the non-profit sector

• Proficiency in Citrix Technologies

• Strong knowledge of database management

• Familiarity with EO/IR systems

• Proficiency in Microsoft applications

• Solid understanding of networking principles

• Experience with Active Directory

• Knowledge of computer hardware systems and configurations

• Experience with configuration management

• Proven track record of managing deployments

• Experience in deskside support

• Familiarity with ticketing systems Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .