JOB SUMMARY:

Oversees the daily operation and is the first point of contact for team members, guests, Rideshare drivers, and interdepartmental partners in the absence of a Supervisor. Monitors the operation to ensure guest and team member safety, positive guest interactions, and maintains daily labor budgets. Responsible for leading and coaching Team Members and responding to any Team Member or guest concerns. Responsible for upholding guest service standards, safety regulations, supporting TSAT initiatives, executing operational plans, and ensuring operation readiness for the Parking Lot and Rideshare Operations. Accountable for training-related functions including scheduling new hire on-the-job training, re-certification, and compliance training.

MAJOR RESPONSIBILITIES:

• Performs all operational duties related to the daily opening, operation, and closing of the Parking operation. Completes opening and closing checklists for operational readiness, inspects the work environment including equipment, golf carts, parking areas, rideshare zones, roadways, for cleanliness and operational safety. Responsible for reporting and resolving facilities issues throughout Parking and Rideshare Operation. Manages the flow of Guests throughout the Parking Lot and Rideshare location. Completes parking reports to aid both Parking and Security Team Members in the tracking of parking plans to assist Guests in locating their vehicles.

• Responsible for the consistent execution of Guest Service, operational standards, and motivating Team Members to safely deliver an efficient Lot operation. Regularly trains and coaches performance of Team Members, conducts daily shift meetings, and documents performance utilizing the Lead Observation Report and other tools. Aids in the dissemination of general company and venue or area specific forms of communication.

• Ensures daily staffing levels and rotations are adjusted according to line schedules. Proactively adjusts manned positions based on guest flow and business needs. Orders and maintains operating supplies. Reviews and/or edits Kronos to ensure that time is properly entered based on job code and functional area. Assist with Scheduling and running/ managing labor including overtime reports. Performs additional administrative tasks as required.

• Acts as a first point of contact for Rideshare drivers, Taxis, and guests that are dropping off and picking up. Monitors traffic flow patterns across the zones proactively notifies operational partners of concerns before they escalate. Completes Rideshare count reporting to monitor vehicle throughput.

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

• Perform other duties as assigned.

  EDUCATION:

High school degree or GED is required

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Florida Driver’s License required.

EXPERIENCE:

1+ years of team leadership experience required; or equivalent combination of education and experience.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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