Job Title: Success Coach / Academic Program FacilitatorDepartment: Student AffairsJob Category: Staff FLSA: Band 9, Non-exemptCollege Name: Owensboro Community & Technical College Job Type: Full-timeLocation: Owensboro, KYWork Months:12 monthsCollege Overview:Owensboro Community and Technical College is a three-campus institution located along the Ohio River in Western Kentucky. OCTC is one of sixteen institutions in the Kentucky Community and Technical College System and awards certificates, diplomas, and associate degrees in liberal arts and technical education. To learn more about OCTC, please visit https://owensboro.kctcs.edu/ and to learn more about Owensboro and the surrounding area, you may visit https://visitowensboro.com.Benefits: OCTC offers a variety of health plans, wellness incentives, and retirement options for regular full-time employees. Benefit plans include Medical, Dental, Vision, Life insurance, Flexible Spending Accounts, LTD, and Supplemental Insurance plans. Wellness Programs include incentives applied to an HRA card for healthy life choices and activities. Additional Benefits include vacation pay, holiday pay, institutional closure pay (2 weeks), sick pay, EAP, tuition waiver & discounts, and employee discounts. Retirement plan is a Defined Contribution 403(b) plan, 5% employee contribution with 10% employer match. Job Summary: Owensboro Community and Technical College is seeking a Success Coach responsible for promoting a positive and successful learning experience for students. The Success Coach will provide academic and personal support throughout the entire student lifecycle. The successful candidate will work collaboratively in a fast-paced, open office environment with other success coaches and advisors. This position reports to the Dean of Student Affairs.The Success Coach will facilitate advising; provide academic and transitional support; create partnerships and serve as a liaison with academic colleagues; and assess services for continuous improvement. The successful candidate will have the ability to work well with diverse populations; knowledge of best practices in academic advising and support; strong critical thinking and problem-solving skills; effective oral and written communication skills; strong project management skills; and the ability to prioritize and manage multiple tasks.Essential duties and responsibilities: •Facilitate educational planning for an assigned caseload of students to ensure students are on track to meet goals. Advise students on academic programs and pathways. Advise students on opportunities for entry into the workforce and transfer opportunities. Serve as a liaison with academic colleagues. •Operate in a high-touch, service role focused on outreach, intervention, and student success. Serve as a student advocate, referring students to support and engagement resources as needed. Identify and provide outreach to students with resources, interventions, and support activities. Help students transition to their next phase of education. •Participate in early alert and other intervention strategies to proactively intervene with at-risk students as needed. Develop and implement communication and targeted outreach plans including email, text, and social media. •Partner with program coordinators to participate in student recruitment and transfer events as well as admission and enrollment activities. •Coordinate and provide program tours for current and prospective students. •Assist in the assessment of college resources and services. Track student progress. •Recommend opportunities for continuous improvement. •Support and assist with presentations, special projects, and initiatives.•Participate in professional development activities. •Perform other duties as assigned.Additional Requirements:•Ability to utilize effective communication skills when working with prospective, future, and current students. •Ability to manage resources for students to access additional methods of learning. •Must possess excellent oral and written communication skills and positive interpersonal skills. •Project management skills. •Ability to function well as a team member. •Skilled in the use of computerized systems and databases. •Excellent organizational skills and attention to detail.•Must be comfortable in a fast-paced environment. •Must be able to work some evenings and weekends.Qualifications:•Bachelor’s degree plus one (1) year related experience or the equivalent combination of education and experience.•Master’s degree plus three (3) years related experience is preferred.Application Process: Applicants must complete and submit:Online applicationCover letterResume / CVCopy of all college transcripts (official transcripts within 30 days of hire)Kentucky State Law requires state and national pre-employment background checks as a condition of employment.Positions are based on a term contract, with the expectancy of continuance based on performance.Application Deadline:Only applicants selected for an interview will be notified. The search may be extended if additional candidates are needed.