Position Summary:

Under general supervision, and according to established policies and procedures, will provide excellent patient care by performing or assisting in a variety of medical procedures and tests to assist in the examination and treatment of patients, including but not limited to vital signs, procedures, administering injections and venipuncture. Assists with clerical duties to maintain efficient operations including but not limited to prior authorizations, answering med refill line, scheduling future labs in EMR and assisting other medical assistants as needed.

Essential Functions and Responsibilities:

1.

Performs to service excellence standards:

• Responds promptly, professionally and courteously to all customers’ needs.

• Cooperates and communicates effectively with all patients, families and staff.

• Contributes to continuous quality improvement efforts.

2.

Prepares examining rooms including turning on computer terminals and stocks room with supplies.

3.

Works collaboratively with provider to assists in providing care to patients:

• Collect patient’s history.

• Prepares patient and necessary equipment/supplies for visit.

• Documents all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in-patient chart and/or computer system.

• Administers EKGs, draws blood, etc. as directed.

• Obtains approval for and phones in prescriptions as directed.

• Completes lab slips and referral forms as directed.

5.

With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed.

6.

Functions collaboratively with all staff to ensure continuity of care.

7.

schedules patient appointments as directed.

8.

Assists and escorts patients as needed to exam rooms and onto/off from exam tables.

9.

As needed, provides for the age specific needs of the population served according to departmental standards, as evidenced by observation, documentation, and feedback.

10.

Performs various clerical duties such as photocopying forms, reports, and patient information; typing letters, forms, and labels, etc.

11.

Organizes time and prioritizes effectively.

12.

Maintains strict confidentiality related to patient information.

13.

Regular and punctual attendance.

14.

Adheres to infection control/safety guidelines and maintains accreditation standards.

15.

Performs other related duties as assigned.

Qualifications:

Required:

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High school diploma or equivalent and six months experience as a medical assistant.

OR

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High school diploma or equivalent and completion of one of the following programs: medical assistant, emergency medical technician, nurse assistant, licensed practical nurse or armed services medic program.

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For clinics with the Rural Health Designation, Basic Life Support (BLS) issued by the American Heart Association (AHA), American Red Cross (ARC), and Canadian equivalents, (MHC approved providers for the resuscitation certification) is required within 6 months of hire

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For positions designated as float positions, travel to or between clinics is required

Preferred:

• Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) through the American Medical Technologists (AMT)

• Electronic medical record experience.

• One-year experience working in medical office with multiple providers.

• Previous experience working in a medical office of the same specialty.