Job Purpose & Scope

Responsible for supporting the Community Bank lending staff with excellent customer service and operational integrity by establishing escrow accounts on the core banking system, reviewing and processing escrow analysis statements, and disbursing real estate tax and insurance payments. Also provides support in establishing escrow accounts on new loans and researching and solving inquiries from the community bank lending staff.

Essential Job Functions

• Performs responsibilities in a professional and accurate manner, according to Bank policies, procedures, and established compliance regulations.

• Serves as primary point of contact for insurance agents and taxing authorities related to escrowed loans.

• Establishes, maintains, and monitors escrow accounts and escrow payments.

• Reviews and disburses payment of escrow related invoices, including researching and problem-solving related to such disbursements.

• Prepares correspondence to customers regarding changes to their escrow account.

• Reviews and processes escrow analysis statements, answering questions and solving problems relating to statements.

• Adheres to all Bank policy and procedures and federal regulations relating to escrow.

• Utilizes core software to its full potential to service escrow accounts.

• Responds to requests and questions from the Community Bank lending staff.

• Handles customer calls and researches items for problem resolution.

• Scans and links escrow related documentation to the loan file.

• Ensures data input is accomplished correctly and efficiently.

• Maintains customer confidentiality at all times.

• Completes all required training by assigned deadlines.

• Maintains good attendance and punctuality to work.

• May complete additional duties as assigned.

Knowledge, Skills & Abilities

• Ability to demonstrate accuracy and thoroughness in performing assigned tasks.

• Ability to maintain confidentiality.

• Ability to communicate effectively both verbally and in writing.

• Ability to work effectively and demonstrate flexibility in a continually changing environment.

• Ability to work effectively both independently and in a team environment.

• Ability to work extended hours as needed.

• Ability to demonstrate effective troubleshooting and problem-solving skills.

• Ability to respond promptly to requests and demonstrate effective customer service skills.

• Ability to learn, follow, and interpret Bank policies and procedures.

• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

• Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions.

• Ability to deal with problems involving several known variables in situations of a routine nature.

• Skill in using computer and Microsoft Office, including Outlook, Word, Excel.

Basic Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.

• Minimum of one (1) year experience with computers, including Microsoft Word and Excel, required

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.