Job Information
Golden Route Operations Slot Host Ambassador in Pahrump, Nevada
City
Pahrump
State
NV
Shift
All
Type of Shift
Full Time
Department
Marketing
Slot Host Ambassador Pahrump Nugget, Gold Town & Lakeside (Pahrump, NV)
Description:
Summary:
This position requires a friendly demeanor, positive attitude, and attention to detail and excellent guest service skills to both internal and external guests.Ensures compliance with company, departmental and gaming policies and regulations.
Essential Functions and Responsibilities:
Enrolling guests in the True Rewards club
Explaining club functions and benefits
Redeeming points
Explaining promotions and offers
Assist Casino Host in Filling VIP Events, Concerts, and Shows
Taking jackpot pictures and completing required documentation
Provide information concerning property services and local destinations
Complete duties within regulations, policies and using proper procedures
Assist with tournaments and casino events as requested
Listen effectively, speak, read and write English clearly to gather and document important information
Establish rapport with guests, obtain information and accurately input into the proper system
Access and input information using a moderately complex computer systems
Verify and accurately complete all monetary transactions
Answer multi-line telephone and provide information/take credit card telephone orders as needed
Knowledge of company and departmental policies and procedures in order to provide consistent and accurate information to guests and other employees/departments
Comprehend and follow written and/or verbal instructions
Work under pressure with minimal errors and meet deadlines
Maintain assigned shift/job requirements in conformance with company standards
Provide outstanding guest service to all internal and external guests
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations
Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Requirements:
Qualifications
Must be at least 21 years of age
Any combination of education, training or experience that provides the required knowledge, skills and abilities
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Gaming
Nye County Liquor Permit
Physical Requirements
Temperature changes associated with working indoors or outdoors.
Varied shifts determined by duties and business levels.
Providing service to guests who may be smoking and drinking alcohol.
Moderate to loud noise levels.
Other conditions associated with a casino environment.
Able to see small print such as driver’s license information 100% of shift time.
Frequently stand/walk/sit as needed during your shift – some days standing and walking is 75% of shift; some days sitting 75% of shift, depending on events of the day.
Able to get in and out of seat numerous times per shift.
Able to occasionally lift, push or pull up to 30 lbs
Frequently walk bend, reach, twist, squat, and kneel
Constant standing and use of vision and hearing
Work Environment Potential Conditions
Indoor
Smoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
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