POSITION SUMMARY:

To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by organizing unit activities, coordinating and relaying information to health care team members, patients and families in an accurate and timely manner. * *

PRIMARY ACCOUNTABILITIES:

*Quality/No Harm: *

• Demonstrates accurate order management and communicates vital information to the appropriate staff.
• Maintains a clean and safe environment.
• Orders received are initiated in a timely manner.
• Utilizes Health First computer systems with regards to order management.
• Maintains Teletracking on the nursing unit with appropriate accurate information.
• Maintains Patient chart.
• Demonstrates knowledge of computer downtime procedures and maintains only most current forms
• Facilitates response to call lights within a timely manner.
• Demonstrates SuperUser ability with computer software applications.
• Participates in orientation of associates.
• Admits, discharges and transfers patients in a timely manner.
• Demonstrates effective telephone etiquette. Facilitates telephone communication between licensed staff and physicians.
• May have limited access to authorized medication storage areas as needed to perform assigned duties.
• Responds to visitor/patient emergencies appropriately according to department/facility standards.

*Stewardship: *

• Demonstrates and/or makes suggestions toward the positive financial performance of the unit.
• Uses and cares for equipment and supplies economically.

Customer Experience:

• Provides service to patients and families with sensitivity and respect for their needs.
• Maintains patient's current demographic information.
• Coordinates appointments and transportation as needed for patients.
• Contributes to the patient experience as evidenced by positive patient satisfaction scores and HCAHP scores for department/medical center and/or written compliments by patients/others as well as consistent performance of purposeful hourly rounding and bedside shift report.
• Supports the Health First Philosophy.

QUALIFICATIONS REQUIRED:

• High school diploma or equivalent.
• Must hold current AHA BLS Healthcare Provider Completion Card prior to start date and maintain.
• Previous experience in a healthcare setting.
• Knowledge of medical terminology preferred.
• Basic knowledge of computer hardware and software.
• Must be able to speak/understand the written and verbal instructions of the English language.

PHYSICAL DEMANDS:

• Manual dexterity required for computer work.
• Visual acuity and hand eye coordination to perform various tasks.
• Ability to speak and articulate clearly.
• Ability to work extended hours and vary work assignments and work hours as necessary to perform assigned tasks.
• Ability to meet additional demands as defined by the department

MENTAL DEMANDS:

• Must have ability to work in often stressful environment with patients/families at various ages and levels of understanding.
• Must have ability to concentrate on multiple priority activities.
• Must have ability to respond appropriately to life threatening situations.
• Must have critical thinking and problem solving skills.

Job: *Health Unit Coordinator

Organization: *Palm Bay Hospital

Title: HUC (Health Unit Coordinator) - TCU

Location: Florida - Brevard County-Palm Bay

Requisition ID: 076380