Additional Information Pay: $18.50/hour, Golf Club House Department, Full-Time

Job Number 24138267

Job Category Sales & Marketing

Location JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Provide administrative and customer support for property sales associates. Act as a one stop shop for group organizers to address amenities such as golf, spa, retail, concessions, restaurants, etc. that may not be part of the core group program. Contact all in-house groups prior to arrival to sell and coordinate golf, golf amenities, retail amenities, on-course concessions, restaurant reservations, etc. Collaborate with other departments to coordinate the needs of the group. Act as liaison between Sales Office and Property Sales to check golf availability and contract golf groups. Attend all site inspections, pre-planning visits and pre-con meetings. Conduct proactive sales calls to all groups turned definite that have not yet secured golf. Serve as Golf contact for all Event managers’ golf requests, etc. Provide weekly up to date & accurate reports of scheduled activity. Process definite contracts turnover process (agreements, deposits, tournament files). Support retail sales to in-house groups. Process group concession sales to all golf groups. Perform Account tracking and reporting. Use sales techniques that maximize revenue while maintaining existing guest loyalty. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Promote awareness of brand image internally and externally.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 2-years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay range for this position is $18.50 to $18.50 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.