Administrative Support

1.0 FTE, 8 Hour Day Shift - 24 Month Fixed Term

At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

Assist managing projects and programs which oversee The Bridge concept from its inception through its various phases of improvement throughout Stanford Medicine Children's Health. The main goal of The Bridge is to identify and bridge gaps and overcoming barriers that hinder patient experience in the ambulatory and hospital settings. This will be made possible by: 1) enhanced visual management 2) process redesign to minimize waste in the system and minimize rid of delays 3) improved resource allocation. This role will be responsible for planning, scheduling, assigning, and overseeing the work of project core team members. The PM will provide analysis, recommendations, decision support, and project management for the entirety of The Bridge project.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.

• Manages, assesses, and documents project scope and program, describing the objectives, stakeholder identification, resource requirements, parameters, risks and benefits of the project, timelines and tracks and communicates ongoing performance against goals. Documents current and future-state processes and oversees the development and implementation of priorities for The Bridge.

• Captures data, performs analysis, interprets results, develops summaries and generates optimal, effective, and innovative visual display to inform and operationally support improvement opportunities for key areas of focus.

• Manages complex information (e.g. large data sets), conducts analyses and develops visual displays on a regular basis in collaboration with the Executive Team and Team Lead.

• Manages communications on a regular and timely basis, ensuring that all project participants are informed of project status, barriers, and required actions.

• Implements quality control measures to ensure project compliance with department, hospital, and university policies, government codes and regulations; also ensures conformance to the requirements of all project participants.

• OTHER DUTIES:

  Participates in projects as assigned and completes within requested timeframes. Performs other related work as assigned.

  Minimum Qualifications

  Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

  Education: Bachelor's Degree required.

  Experience: Two to five years of experience interacting with clients, customers and/or patients in a complex environment.

  Licensure/Certification: Project Management Certificate (PMP or other) preferred.

  Knowledge, Skills, & Abilities

  These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Extensive knowledge and understanding of hospital and clinic organization preferred.

• Excellent organizational and problem solving skills with the ability to prioritize multiple and diverse tasks.

• Possesses an ability to manage multiple changing priorities.

• Must be able to take direction and work effectively both alone and collaboratively with others.

• Demonstrated ability to independently seek out and obtain information.

• Demonstrated ability to exercise good judgment and use discretion in confidential situations.

• Excellent written and verbal communication skills required.

• Able to communicate clearly and maintain professional appearance and composure with all types of individuals including faculty, management staff and others.

• Exhibits a professional approach to work including a sense of responsibility for assigned duties.

• Prepares and manages accurate file systems in a manner that is consistent with standard office practice.

• Ability to utilize critical thinking skills and time management principles in developing effective work plans to achieve goals.

• Demonstrated ability and interest in learning new software programs as required.

• Intermediate level proficiency using computer software systems including Microsoft Office, Word, Excel, PowerPoint as well as other office equipment including Meridian phone system, copiers, facsimile, etc.

• Follows safety policies and procedures. Incorporates ergonomic principles in work habits.

  Physical Requirements and Working Conditions

  The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $83,761.60 to $111,103.20

Equal Opportunity Employer

L ucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 19882-1A