JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE DEPARTMENT: Deposit Operations LOCATION: Paoli, Indiana CLASSIFICATION: Non - Exempt REPORTS TO: Banking Center Manager SUPERVISES: No supervisory responsibilities JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture. MAJOR DUTIES and RESPONSIBILITIES: Is responsible for comprehensive, prompt and efficient customer transactions. Receives and cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records. Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately. Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services. Promotes and explains financial institution services and products based on customers needs, within compliance of financial institutions standards. Identifies cross-sell opportunities and refers customer to appropriate sales member. Assists in the night depository function. Ensures deposit area is properly stocked with forms, supplies, etc. Performs Branch Capture of transactions. Continually increases product and service knowledge, to meet customer demands. Makes product and service recommendations to Banking Center Managers. Responsible for complying with all financial institutions policies and procedures. Actively achieves individual sales, referral, operational, and community involvement goals. Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc Performs other duties as assigned. EDUCATION and EXPERIENCE: High school diploma or equivalent. Two or more years of personal banker experience (including completion of in-house training) Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc) Good interpersonal communication, organizational, mathematical and computer skills. EOE, including disability/vets