Description:

Opening in late 2024, the Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 387 rooms, inclusive of approximately 26 suites with approximately 25,900 square feet of net indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and whirlpool, kids club, and fitness area. In addition to the Hotel, there will be 55 condominium residences.At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Rooms Director.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations

• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

• Maintain guest room inventory

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

• Analyze, investigate, and resolve guest complaints

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

• Insures proper staffing levels for customer service goals

• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)

• With opening hotels, previous hotel pre-opening experience preferred

• Service oriented style with professional presentations skills

• At least 2 years progressive management experience within the Rooms Division of a hotel

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Primary Location: US-UT-Park City

Organization: Grand Hyatt Deer Valley

Pay Basis: Yearly

Job Level: Full-time

Job: Front Office

Req ID: PAR006982

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.