Description:

Position Summary:

Under moderate supervision, performs basic claims/zone support activities.

Duties and Responsibilities:

Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.

Orders supplies and schedules/coordinates meetings.

Greets and directs visitors to appropriate personnel.

Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.

Provides customer service support during weather events including CAT loss reports and other CAT support duties.

Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.

Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.

Assist with follow up calls and other claim file support as needed.

Greets, screens and directs visitors to appropriate personnel.

Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.

Assists personnel with various activities including accessing and verifying policyholder information.

Sets follow ups as appropriate for completion of support activities.

Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required.

Handles all inquiries with customer service as a priority.

Enters new loss report information and updates claims documentation.

Skills:

Support, Customer service, Claim

Additional Skills & Qualifications:

Customer Service skills.

Ability to take calls and direct them to the proper individual.

Willingness to learn and grow with an organization.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.