Tools/Skills: PowerShell Scripting, Windows 10-11, Windows Server 2012-19, Active Directory, ServiceNow, Hardware/software troubleshooting, installation, configurations, etc. Must have at least 5 years + IT Support experience along with 2 years MINIMUM of white glove/executive support.

Description

• Will perform tasks related to support operations. Needs Strong Level expertise with Windows.

• Works within a team which includes a Team Lead and direct manager.

• Escalate, as needed, to level 2 and level 3 resources.

o Report Issues for tracking to Team Lead/PM

o Track to resolution all issues

o Provide high level customer service to VIP level staff

• Coordinate small projects within support group

o Maintain documentation for team processes. Update Job aides.

• Responsible for resolving issues at the departmental and end-user level.

• Will maintain a consistent ticket review, escalation, and follow-up to resolution.

• Demonstrate world class customer service skills to all users.

Top Skills Details

Desktop, Microsoft, Windows 10-11, Deployment, Windows, team management, Migration, Support, Hardware, Troubleshooting, Customer service, Help desk, Imaging, ServiceNow, Office 365, MS Dynamics 365., PowerShell Scripting, etc

Additional Skills & Qualifications

Customer service skills, expert break/fix tech

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $35.00 - $45.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Parsippany-Troy Hills,NJ.

Application Deadline

This position will be accepting applications until Jan 9, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.