Salary Range: $35.14/hour - $45.48/hour

Job Summary:

In addition to the responsibilities listed above, this position is also responsible for developing and implementing moderately complex strategies to facilitate programs/activities to promote growth and retention for book of business; facilitating in open enrollment events; and utilizing advanced knowledge to educate end-user on offerings to increase wellness.

Essential Responsibilities:

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.

• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

• Contributes to a positive customer experience by: developing moderately complex strategies to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently; utilizing moderately complex strategies for assessing customer needs, and providing solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives; utilizing advanced knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in moderately complex situations; and defining and reporting service failure trends or process improvement opportunities to team and managers to better meet customer needs.

• Facilitates the enrollment and implementation process by: developing moderately advanced strategy for winning new and retaining current customers at local and regional enrollment meetings; applying moderately complex strategies to serve as an advocate for customer needs during the membership enrollment and implementation process independently; and supporting teams within a function in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.

• Contributes to the development of sales strategy by: designing and recommending plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing advanced knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently; executing an account plan to meet moderately challenging business objectives for membership, revenue and margin; monitoring performance trends to develop account strategy and identify and mitigate potential issues; and coordinating marketing and technical resources across teams to achieve account plan objectives.

• Contributes to sales goal attainment by: implementing moderately complex strategies to grow customer base to new or growing markets; utilizing the prospect database and targeted prospect profiles to contribute to strategic planning; collaborating across teams to deliver product and plan design, quote, and Request for Proposal (RFP); providing moderately complex formal recommendations to team and managers to inform forecasting and pricing independently; and developing moderately complex strategies to increase cross-sell and up-sell opportunities.

  Minimum Qualifications:

• Minimum two (2) years of experience in group health care benefits sales, account management, and/or implementation, or a directly related field.

• Minimum one (1) year of experience in a leadership role with or without direct reports.

• Bachelors degree in Marketing, Finance, Business Administration, or related degree AND four (4) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum seven (7) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.

• Accident and Health Insurance License (Colorado) within 3 months of hire

  Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Storytelling; Corporate Partnerships; Negotiation; Business Planning; Business Process Improvement; Compliance Management; Creativity; Benefits/Services; Benefits/Services Presentations; Brand Strategy; Commercial Marketing; Business Development; Clinical Selling Expertise; Product Strategy; Sales Opportunity Orchestration; Sales Performance Data; Sales/ Partnership Strategy and Techniques; Goal Setting; Event Planning; Health Care Policy; Data Entry; Interpersonal Skills; Market Research; Marketing; Product Performance; Sales Operations; Member Service

COMPANY: KAISER

TITLE: Sales & Account Management (Blended) Specialist IV, Engagement

LOCATION: Pasadena, California

REQNUMBER: 1328482

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.