Description

• The selected candidate will provide Application and Desktop Support services.

• This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds.

• The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users.

• In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.

• The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.

• Excellent customer service, interpersonal and communication skills

• Strong prioritization skills

• Ability to adapt to changing technologies and learn new technologies

• Desktop/Laptop Imaging experience

• Hardware & software Application

• Maintenance and Support Perform asset management requirements

• Comply with Williams IT Standard Processes and Procedures

• Comply with IT Client Services organization and IT security policies

• Coordinate resolution activities with all involved parties

• Bachelors in Information Technology or Associates plus 3-5 years of Experience

• Experience with ITIL focused ticket management tools.

• ServiceNow is a plus but not required

Skills

desktop support, active directory

Additional Skills & Qualifications

MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/ Remote Desktop, HP Desktop/Laptops, Multi-Function printers

Pay and Benefits

The pay range for this position is $18.00 - $22.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pasco,WA.

Application Deadline

This position will be accepting applications until Jan 15, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.