Position Overview

The Associate Customer Executive (ACE) is responsible assisting in the delivery of all products and services to customer specifications and meeting the contractual service level agreements (SLA) with the customer. The ACE communicates regularly with Inside Sales Managers, Customer Executives, Sr. Customer Executives and Partner Management, to assist with open requests, open quotes, escalated orders, and ongoing projects. This position is an office-based position.

Duties/Responsibilities

• Partners with team members to deliver services that support company objectives and that are consistent with ProSys values.
  • Collaborates with Inside Sales management and team members as well as other cross-functional teams on an as needed basis regarding customer projects and orders.
  • Uses ProSys systems and process to enter and track orders.
  • Provides regular data and timeline updates to Inside Sales Management.
  • Assists in providing status reports to Account managers, project teams, and Partner Management.
  • Follows defined processes and procedures to assist in the coordination and execution of open requests, open quotes, open purchase orders, and escalated orders.
  • Assists in entering and managing open opportunities within team and follows up directly with Customer Executives and Inside Sales management.
  • Coordinates with Customer Executives in creating and maintaining a database of historical deals, pricing, and technology preferences across the customer base.
  • Conducts general administrative duties as necessary.
• Embraces and supports ProSys mission and core values.

Location

ProSys Norcross, GA office

Reporting

This position will report to the Inside Sales Manager

Supervisory Duties

None.

Education and Experience Required

• Bachelors degree preferred.

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``` - Minimum of 1 year of customer service experience.

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``` - Legally eligible to work in the United States.

Skills and Competencies

• Customer focused.
• Strong written and verbal communication skills.
• Strong interpersonal, problem-solving, time-management, organizational, and prioritizing skills.
• Self-starter able to work both independently and collaboratively with others to accomplish goals.
• Prefer a strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office).

ProSys Information Systems Inc. (ProSys) is committed to providing equal employment opportunity to all qualified persons without regard to race, color, religion, age, sex, citizenship, national origin, ancestry, veteran status, or disability. ProSys is subject to the Rules and Regulations of the Office of Federal Contract Compliance Programs of the Department of Labor,

complies with 41 C.F.R. Part 60-2, and seek

s

to

employ the best qualified personnel, to provide equal employment opportunities for all employees

.

LIMITATIONS AND DISCLAIMER

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.