The Customer Executive (CE) is responsible for ensuring proper delivery of all products and services is completed to customer specifications and meets the contractual service level agreement (SLA) for their assigned customers. The CE communicates regularly with customer project and implementation teams, Account Managers, Solution Specialists, Finance, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects. This position is an office-based position.

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• Partners with business leaders to deliver services that support company objectives and that are consistent with ProSys values.
• Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross-functional teams on an as needed basis regarding open and pending customer projects and orders.
• Uses ProSys systems and process to manage and maintain project timelines and verifies integrity of ProSys Vendor Supplied Inventory (VSI) to Customers.
• Manages all logistics between ProSys, the Integration Centers, and vendors to ensure scheduled deliveries to customer sites.
• Provides regular data and timeline updates to customers and ProSys Finance teams.
• Communicates regularly with Commercial Partner Management teams.
• Provides status reports to Account managers, project teams, and Partner Management.
• Follows defined processes and procedures to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects.
• Communicate project timelines and manages escalations with appropriate internal and external partners.
• Reviews all Salesforce CRM reporting and tracking related to open opportunities, assists in managing open opportunities within team, and follows up directly with customers.
• Working with Account Managers and Inside Sales Managers, creates and maintains accurate forecasts.
• Creates and maintains a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative project management duties as necessary.
• Embraces and supports ProSys mission and core values.