Clerical Assistant 3

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Clerical Assistant 3

Salary

$42,437.00 - $63,343.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2024-93345

Department

Department of Transportation

Division

TR Mtr Vhcls

Opening Date

09/10/2024

Closing Date

9/19/2024 11:59 PM Eastern

Job Code

00103

Position Number

50602740

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00087100

Bureau / Division

Bureau of Motor Vehicles

Worksite Address

1101 S Front St

City

Harrisburg, Pennsylvania

Zip Code

17104

Contact Name

Writu Tandon

Contact Email

wtandon@pa.gov

• Description

• Benefits

• Questions

THE POSITION

Are you someone who is highly motivated and passionate about providing customer satisfaction? As first point of contact at the Driver Licensing Center, y our friendly demeanor will set the tone for customer interactions as you assist them. You will play a crucial role in ensuring that complex applications for motor vehicle and driver licensing are accurately processed and addressed. Join our team today and make a difference in customer care!

DESCRIPTION OF WORK

In this role, you will professionally welcome customers to determine the purpose of their visit. You will conduct an initial assessment of the customer’s application and any necessary supporting documents. When required, you will perform visual Vehicle Identification Number (VIN) verifications to assist in processing requests for Pennsylvania Certificates of Title. Additionally, you will independently address inquiries and concerns from the public.

A solid understanding of the services offered at the vehicle counter, along with the associated requirements and security protocols, is advantageous. You will provide information regarding the acquisition of photos, driver licenses, and various motor vehicle and dealer services. Familiarity with the Motor Vehicle Code, as well as the procedures and regulations established by the Department of Transportation concerning registration and licensing, is essential. You will also examine and process both basic and complex motor vehicle and driver license applications utilizing a computer system.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50602740) .

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly

• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 30-minute lunch

• Mandatory overtime may be required.

• This position may be required to work during office closures.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title);or

• One year of moderately complex clerical experience;or

• An equivalent combination of experience and training.

  Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

  How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?

• Yes

• No

  02

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  03

  How many years of full-time moderately complex clerical experience do you possess?

• 1 year or more

• 6 months but less than 1 year

• Less than 6 months

• None

  04

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  05

  How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• 30 credits or more

• 15 but less than 30 credits

• Less than 15 credits

• None

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov