Tourist Information Counselor

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Tourist Information Counselor

Salary

$18.05 Hourly

Location

Franklin County, PA

Job Type

Non-Civil Service Temporary Part-time

Job Number

N-2024-14093

Department

Department of Transportation

Division

TR Trsm Srvs Div

Opening Date

12/13/2024

Closing Date

12/22/2024 11:59 PM Eastern

Job Code

05942

Position Number

00273249

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

083910

Bureau / Division

Bureau of Innovations/Tourism Services Division

Worksite Address

Franklin County Welcome Center

Worksite Address

I-81 North: I-81 northbound, 1.5 miles north of PA/MD border

City

State Line, Pennsylvania

Zip Code

17263

Contact Name

Brenda Findley

Contact Phone

814.678.5083

Contact Email

bfindley@pa.gov

• Description

• Benefits

• Questions

THE POSITION

Are you passionate about helping travelers and providing them with the best information for their journeys? The Mercer County Welcome Center is currently looking for a Tourist Information Counselor to join their team. As a counselor, you will play a vital role in ensuring that visitors to the Welcome Center receive top-notch assistance, guidance, and resources to enhance their travel experiences. If you have a knack for providing effective and accurate information, and if you enjoy interacting with people from all walks of life, then this is the perfect opportunity for you. Apply today and be a part of creating unforgettable travel memories for our visitors!

DESCRIPTION OF WORK

In this role, you will be responsible for delivering exceptional customer service to all stakeholders of the PennDOT Welcome Center, which includes the traveling public, partners in the tourism industry, internal customers, employees, and vendors. Your primary task will be to assist travelers by providing essential information about their visit to Pennsylvania, such as directions and hotel accommodations, thereby promoting and enhancing travel throughout the state.

You will also play a crucial role in enhancing PennDOT's tourism outreach initiatives and fortifying partnerships within the industry through various activities, including special programming, informational tours, travel shows, and other related events. Additionally, you will engage in other travel-support responsibilities as assigned by your supervisor or division manager.

It is essential to maintain dynamic and informed communication to optimize the operations of the Welcome Center Division. You will be expected to communicate directly with the Tourist Information Supervisor to address any questions, concerns, or suggestions regarding the staff and operations of the Welcome Center.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00273249) .

Work Schedule and Additional Information:

• This is a temporary part-time position

• You must be available to be on call between 7:00 AM to 7:00 PM, seven days per week.

• Temporarily work hours are 9:00 AM – 5:30 PM

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact;or

• An equivalent combination of experience and training.

  Additional Requirements:

• You must be willing and able to work in and commute to Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border.

• You must have the ability to be "on call" between 7:00 AM - 7:00 PM, seven days a week, (currently hours are 9:00 AM - 5:30 PM).

• You must have the ability to report to work within 1-hour of being called in.

• You must have front facing public contact experience.

• You must have one year of work experience involving public contact.

• You must have experience working with computers.

• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing.

• You must be able to perform essential job functions.

  Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public.

• High school diploma or equivalent.

  How to Apply:

• Resumes, cover letters, and similar documents will notbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time experience in work involving public contact do you possess?

• A. 1 year or more

• B. 6 months but less than 1 year

• C. Less than 6 months

• D. None

  02

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

  03

  How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• A. 30 credits or more

• B. 15 but less than 30 credits

• C. Less than 15 credits

• D. None

  04

  Additional Requirement- This position is located in the Franklin County PennDOT Welcome Center: I-81 North: I-81 northbound, 1.5 miles north of PA/MD border. Are you willing and able to work in and commute, to this location?

• Yes

• No

  05

  Additional Requirement- Would you be available to be "on call" between 7:00 am to 7:00 pm, seven days a week? Currently hours are 9:00 am to 5:30 pm.

• Yes

• No

  06

  Additional Requirement- Would you be available to arrive at I-81 North: I-81 northbound, 1.5 miles north of PA/MD border within an hour's notice of being called in for a shift?

• Yes

• No

  07

  Additional Requirement- If your home address is more than one hour away from the Welcome Center location, will you be able to explain how you plan to report to work within the one-hour requirement? If your home address is less than one hour away from the Welcome Center location, please respond "Yes".

• Yes

• No

  08

  Additional Requirement- Have you worked a front facing customer service position?

• Yes

• No

  09

  Additional Requirement- Do you have experience working with computers?

• Yes

• No

  10

  Additional Requirement- Do you have work experience in answering phone calls, fielding questions, and directing callers to appropriate staff?

• Yes

• No

  11

  Additional Requirement- Do you have work experience in composing emails in response to customer questions and issues?

• Yes

• No

  12

  Additional Requirement- Do you have customer service experience including direct contact with individuals that involved greeting them; directing their inquiries; and providing solutions to issues and concerns?

• Yes

• No

  13

  Additional Requirement- Do you have work experience in accurately compiling and tracking office activities and inventories in reports?

• Yes

• No

  14

  Additional Requirement- Do you have work experience in data entry that included inputting and typing information on a keypad or keyboard?

• Yes

• No

  15

  Additional Requirement- Do you have work experience in collecting and cataloging files in alphabetical or numerical sequences?

• Yes

• No

  16

  Preferred Qualification- How many years of full-time experience in work involving front facing public contact do you possess?

• A. 5 years or more

• B. 2 years or more

• C. 1 year or less

• D. None

  17

  Preferred Qualification- What is your highest level of education?

• A. Master's Degree or greater

• B. Bachelor's degree

• C. Associate's Degree

• D. Some college

• E. High school diploma or equivalent

• F. Other

• G. None

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov