JOB SUMMARY

The Spectrum Business Account Manager manages the daily operations of a geographic sales team that sells to Small and Medium-sized businesses while aspiring to exceed budgeted sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Develop and maintain a team territory plan coach and lead a team of Account Executives to achieve and exceed budgeted sales and performance targets.

• Support and coach their sales teams by spending 80% of their time in the field with their team and 20% of the time completing office work.

• Coach to and follow Charter’s Sales Process

• Works with their sales teams to set sales goals using various systems and tools.

• Resolves customer complaints or other issues that may interfere with efficient sales operations.

• Organize and facilitate meetings regularly to ensure the sales team is aware of any tools, processes, or product updates.

• Recruit, interview, hire, train, and coach Account executives to achieve sales goals.

• Handle employee relation issues, including performance appraisals, coaching, and ensure training compliance.

• Ensures that each Account Executive is executing a living territory plan for the assigned area.

• Manage daily individual rep funnel activity, including contacts, presentations, and sales.

• Completes all administrative tasks related to all sales activities and ensures account executives do the same.

• Has a detailed understanding of Charter’s product offerings and value propositions in the markets they sell in.

• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures positive and professional relationships with customers, business partners, and co-workers.

• Attend and participate in meetings as established by management.

• Manage administration: Ensure the following processes are being completed: Project Plans, Business Cases / ROI, etc.

• Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive, and resourceful.

• Perform other Prepare reporting as needed.

• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English.

• Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals

• Valid driver's license with a satisfactory driving record

Education

• Bachelor’s degree in business marketing or related field or equivalent experience

Related Work Experience

• Telecomm product/services sales experience - 5 years

• Business-to-business sales management experience - 5 years

WORKING CONDITIONS

• Office environment and/or outside environment with exposure to inclement weather

• Exposure to moderate noise levels

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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