Overview

Responsible for implementing policies and procedures that aid in the efficiency of all Player Services department operations.

Pearl River Resort Associates are required, on a continual basis to...

* *

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

Responsibilities

• Assist in managing and directing all facets of Player Services department.
• Resolve guest complaints and disputes.
• Know, understand, train and teach the established internal controls and procedures to ensure that casino assets are protected at all times. Be responsible for the physical and custodial control of all casino cage assets during their assigned shift.
• Ensures the integrity of all financial data produced by Associates under his/her span of control.
• Monitors all financial activities on property, which relate to the department, to ensure that all applicable laws, rules, regulations and controls of the company, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the property.
• Monitor staff and provide feedback to the department manager on associate's performance, be able to assist management in deciding appropriate training and disciplinary actions for associates within the department.
• Assists the associates in understanding the complexities of certain responsibilities within the department.
• Ensures a maximum level of property-wide service and satisfaction, with respect to the department is achieved and maintained.
• Issue redemption's/script on players' gaming activity, as per established point/comp structure. Assist associates in the completion of their duties and responsibilities.
• Reconcile paperwork generated on a daily basis and maintain the various logs utilized. Research any cage variances that occur during their shift.
• Schedule and delegate work assignments to appropriate associates and areas of department.
• Reviews departmental reports, to ensure accuracy, making revisions as needed.
• Maintains an adequate stock of supplies for use in the department.
• Ensures a maximum level of service and satisfaction, with respect to the department, is achieved and maintained.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports.
• Maintain the working knowledge and stay current with the general cage procedures, policies, and Title 31 regulations and be able to implement these regulations in his/her capacity.
• Leads by setting a positive example to all Associates.

• Responsible for maintaining a consistent, regular attendance record.

   

   

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

*SUPERVISORY RESPONSIBILITIES:      *

Directly supervises the daily activities of all Player Services associates. 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, kill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AGE and GAMING:

21 years of age or above

Gaming property -- Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required.  Two (2) years of progressive supervisory experience in Casino Cage operations is required.  An equivalent combination of previous education and related experience may be accepted in lieu of experience.

TESTING:

Must score a minimum of 90% on the Basic Math Test.  Must take the required testing identified for this position.

SPECIAL QUALIFICATIONS:

Must possess excellent communication, organizational, and analytical skills. 

LANGUAGE SKILLS:

Ability to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the busines