Account Manager, Banking - R120061

DESCRIPTION/RESPONSIBILITIES: Account Manager, Banking

Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in coordinating with the servicing team. Resolves all types of operational or processing issues in coordination with internal client servicing teams.

More specific activities of the role include: * Acts as initial contact for complex client or partner inquiries for banking products and services. Assists with creating and implementing complex banking solutions (including treasury management) for new and existing Wealth Management clients. * Assists bankers with internal administration of accounts, and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan. Acts as liaison with National Credit Center at inception and throughout Credit underwriting process. * Coordinates to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners. * Coordinates with the servicing team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc. * Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up. * Acts as resource for the relationship servicing team for highly complex High Networth and Ultra High Networth relationships. * Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes. * Identifies service efficiency enhancements, process improvements, and service delivery. * Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information. * Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships.

Qualifications * More than 3-5 years of private banking experience, or equivalent, in financial servicing/accounting fields with client servicing background. * Knowledge of banking products and services is required. * Knowledge of internal banking functions. Analytical, problem solving and organizational skills required. * In office

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite. 2400 Market Street, Suite 239, Philadelphia, 19103

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