University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Assistant Director of Parking Administration; Business Services

Job Profile Title

Manager C, Business and Finance, Business Services

Job Description Summary

Reporting to the Director of Penn Parking Services, this role is responsible for the management of the Parking Office, including overseeing the administrative operations and ensuring compliance with revenue and operational policies and procedures. This role currently supervises three Customer Services direct reports and works closely with the Assistant Director of Operations and their team. The incumbent collaborates with the Business Services Department Finance and IT teams to advance the financial, process improvement, and technology goals of the Penn Parking Services department.

Job Description

Job Responsibilities & Duties:

Operations and Supervisory Management:

• Collaborate closely with the Director to create and maintain standard operating procedures for the Parking Office, ensuring compliance with revenue and operational policies and procedures.

• Lead, supervise, and train direct reports to achieve goals promptly and ensure an optimal customer experience.

• Oversee programs and inventory management.

• Oversee and/or collaborate on capital projects and special event operations.

Customer Service:

• Resolve escalated customer issues in a timely manner.

• Serve as the point of contact for special events and departmentally billed parking services.

• Manage the parking facilities waitlist.

Reporting:

• Aid in determining and then subsequently tracking KPIs and conducting analysis to measure performance and enhance operations.

• Monitor daily, weekly, and monthly reports from AIMS and AMG database systems.

• Supervise payroll, including parking deductions, refunds, and reconciliations.

• Oversee and perform audits of credit card transactions and manage credit card refunds, reconciliations, and chargebacks.

• Oversee the department website, including but not limited to proactively updating, posting notices, and ensuring the accuracy of content.

Communication:

• Compose and send mass communications, including but not limited to informing parking permit holders and users of other modes of transportation regarding service operations and providing general traffic and special events information as needed.

• Proactively collaborate with the Director of Communications and Special Projects.

Other Tasks as Assigned, Including but not Limited to:

• Represents the Director of Penn Parking Services on various committees and forums across the university as needed.

• Manage the Parking Operations unit as assigned or in the absence of their direct supervisor.

Qualifications:

• A bachelor’s degree and 3-5 years of relevant experience (preferably 5 years), with at least 3 years of supervisory experience (preferably within a university or parking environment), or an equivalent combination of education and experience, are required.

• Proven experience in operations and financial reporting is essential.

• Exceptional skills in customer service resolution.

• Highly organized and detail-oriented with a demonstrated ability to manage competing priorities effectively.

• Exceptional supervisory skills, particularly in training, leading, and making staff recommendations regarding planning, assigning, and evaluating work.

• Proficiency in analytics, computer applications, and a thorough understanding of data systems.

• Adept at completing tasks, projects, and customer communications in a fast-paced environment.

• Exceptional verbal and written communication skills.

• A valid driver's license is required.

About Penn Parking Services:

The mission of Penn Parking Services (https://www.business-services.upenn.edu/services/parking-services) is to provide reliable and convenient campus parking. Penn Parking Services manages 25 lots and garages around the Penn campus. While many of Penn's parking facilities are reserved for permit parking for University and UPHS faculty, staff, and students, Penn Parking also operates visitor lots and garages, which are open to the general public.

About the Division of Business Services:

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.

• Driving productivity for the Division and its customers through the better use of technology.

• Enhancing service offerings through upgrades and expansions of facilities.​

For more information on BSD, visit: https://www.business-services.upenn.edu/

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Business Services

Pay Range

$51,824.00 - $95,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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  To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

  The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.