Associate Customer Service Representative - R6104

DESCRIPTION/RESPONSIBILITIES: * Ensures timely order entry and proactively manages order timelines for assigned account(s) * Proactively monitors open orders to advise key stakeholders of possible lead time challenges * Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives * Receives and responds to customer complaints and processes appropriate corrective actions * Supports pricing requests * Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory * Prepares and reviews required business reports * Supports continuous improvement initiatives

Education & Experience Requirements * High school diploma or equivalent required * Minimum of 2 years of relevant experience required * Prior display, graphic, and/or contract packaging industry experience preferred * Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

Knowledge, Skills & Abilities * Ability to design, implement and execute CRM business processes and associated applications * Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department * Familiarity with organization's policies, standards and procedures guiding customer interactions * Knowledge of practices, tools, and techniques for communicating with a customer * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment * Primarily works in an office environment with occasional time spent in a production and/or warehouse setting * Position may be based at Menasha Packaging site or customer location

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity