Reference #: 24003137 Description Grade:T23 The link below will give you information about the University's "T" salary structure.

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A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

The Assistant Technology Support Specialist provides high-quality computer-related technical support to a wide range of university constituents electronically, either by phone, remotely, or in person, primarily at the Information Technology Services Help Desk. Under the direction of the Associate Director, the incumbent will ensure that all calls/requests for assistance received by Information Technology Services Client Services are thoroughly tracked and answered. They will ensure that all requests for assistance are handled as efficiently as possible and know when to escalate urgent issues.

You use problem-solving and people skills to provide clients with swift resolutions to their needs swiftly. You're dedicated to delivering a customer experience unlike any other on Temple campus.They have demonstrated the ability to research relevant technologies and offer insight into the possible use of these technologies. Performs other duties as assigned. This position is primarily a 5-day 35 hours per week position during the Fall and Spring semesters, typically covering Mondays through Fridays 8:00am to 4:00pm.Some evenings and weekends may be required during high peak times and/or as needed.During the summer sessions and intersessions, hours/days will vary; flexibility is required.

Required Education & Experience:

At least 2 years of technical experience in a related field, tech troubleshooting/training, customer service, and/or POS/ticket management systems.A combination of education and relevant work experience may be considered. An associate degree or equivalent qualification and/or A+ certification is a plus

Required Skills & Abilities:

*Proven customer service, in-person, and telephone skills, along with the ability to interact with a diverse group of students, faculty, and staff. *Knowledge of PC and Mac system configuration, troubleshooting, and software installation. *Demonstrated ability to interact with others through both oral and written communications. *Demonstrated analytical and problem-solving skills along with writing skills. *Familiarity with computer and mobile operating systems. *Ability to work a flexible schedule that may include nights/weekends/early mornings during peak periods and as needed for operations. *Working knowledge of Microsoft Office Suite.

PREFERRED:

*Knowledge of higher education environment and applications (such as Canvas, Banner or other applications such as Video Editing software or Adobe Creative Suite).

This is a On Site Position

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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Primary Location:Pennsylvania-Philadelphia-Main Campus

Job:Staff Schedule:Full-time Shift:Day Job Employee Status:Regular

Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.