University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

CLINIC MANAGER – Graduate Advanced Dental Education, Periodontics

Job Profile Title

Manager B, Healthcare

Job Description Summary

The Clinic Manager for the Post-Graduate Periodontics Clinic will lead the clinic in a collaborative service-oriented environment in partnership with Clinic/Program Directors, Department Chair, and diverse Penn Dental Medicine stakeholders. This will entail management of clinic efficiency, productivity and patient satisfaction/engagement with a key focus on effective chair-side assistance, oversight of positive patient experiences, and efficient chair utilization. The individual should have effective conflict resolution skills, service-oriented behaviors, the ability to work in a cooperative manner with individuals within and outside the department to improve patient care, as well the capability to participate in quality assurance assessment for our patients, residents, students, faculty, and staff.

Develop, in conjunction with the Department Chair and Clinic/Program Directors, the standard operating plan manual (SOP) for the clinic in accordance with mandates, policies and guidelines to ensure the alignment of the practice with Penn Dental Medicine's strategic objectives. Metrics for success in the position will be based on alignments of financial performance, patient/student/customer satisfaction, clinic staff/provider productivity.

Job Description

MANAGEMENT & COMPLIANCE – 50%

Leads the overall operational management of the clinic including but not limited to patient registration/scheduling, clinical supplies, and inventory and that equipment is functioning as expected. Responsibilities include:

• Demonstrates a commitment to PDM's core values. Ensures that the practice policies, procedures & processes comply with PDM protocols, state & federal law, regulations & accreditation guidelines. Consistently model University leadership behaviors.

• Fosters strong relationships to ensure a commitment to productivity objectives, revisiting monthly forecasts and measuring actual productivity.

• Develops, schedules & maintains operational calendar to foster alignment on key operating plans, practice management objectives and staffing. Coordinate effective and efficient Periodontic resident & student schedules in partnership with clinical faculty.

• Prepare clinic flow statistics, identify opportunities for increasing clinic census, propose and design new policies/procedures, and ensure that policies & procedures are updated & adhered. Ensure patient & employee incident policies are adhered as well as health and safety training is provided to staff. Develops, implements, maintains, and monitors departmental policies and procedures which support streamlined, efficient operations.

• Prepare agenda for monthly clinic meetings. Responds to and resolves patient complaints in partnership with Clinic Directors.

• Cultivate and foster partnerships with vendors and suppliers of services; communicating requests as required for equipment/software maintenance, supplies, services of the clinic. Serve as point person in resolving clinic and equipment issues.

• Participate in quality improvement & operational improvement initiatives. Represent the department on task forces, committees & advisory groups.

• Hires, trains, supervises, evaluates, develops, counsels & performance manages clinic staff. Ensures the orientation of staff to role functions, policies, & procedures.

• Coordinate patient assignments, case completion and patient outcomes. Takes an active role in the process of patient roster management together with clinic/program directors and in accordance with current PDM policies.

• Work with the Program/Clinic Director and Department Chair to monitor resident activity and clinical education.

• Understand the importance of customer service & sets an example of exemplary customer service.

• Continuously build customer understanding by monitoring patient satisfaction performance and customer feedback, utilizing system generated data for continuous improvement.

FINANCIAL – 20%

• Regularly review, interpret & utilize financial data including income statements & balance sheets to identify gaps/shortfalls and opportunities as well as focuses resources and efforts to ensure plan achievement.

• Monitors, evaluates & justifies monthly budget expenditures & revenue. Participates in the identification, submission, and implementation of annual capital requests/projects. Assists with the annual budget preparation.

• Ensure that patient charges & credits are processed timely. Ensures handling processes are followed & transactions reconciled.

• Assist PDM’s Central Billing office as needed in follow-up appeals on claims and patient disputes. Monitors work queues as they relate to clinic operations.

REPORTING – 25%

• Conduct audits and reports on all service lines to the Department Chair & Clinic Directors. Executes, reviews, and acts on a variety reports.

• Establish, analyze, monitor & respond to reports related to productivity & quality standards of work of which simultaneously ensures residents, faculty, patients & staff needs are met.

OTHER DUTIES AS ASSIGNED – 5%

Qualifications

Bachelor's Degree with 2-3 years of related experience or equivalent combination of education and experience is required.

Previous budgeting and forecasting experience.

Ability to manage multiple priorities in a high-paced environment and provide supervision to various team members and stakeholders.

Strong accounting skills and knowledge of Penn's financial systems a plus.

Dental assistant experience and working in a clinic capacity to support operations is preferred.

Strong customer service experience required.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Dental Medicine

Pay Range

$43,919.00 - $67,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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  To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

  The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.