Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department: Shared Services Internal Med

Location: Penn Medicine Washington Square- 800 Walnut St

Hours: Per Departmental Needs – Full Time

Summary:

• The Clinical Coordinator will be responsible for overseeing the day-to-day clinical practices in collaboration with Practice Leadership. The Clinical Coordinator ensures compliance with TJC, CMS, and DOH requirements across all practice locations. The Clinical Coordinator oversees infection control standards in the practice that are upheld. Participates in EOC rounding in the practice. The Clinical Coordinator will communicate new processes, assist with coverage plans for unexpected needs, and act as the subject matter expert for clinical questions and EHR optimization. The Clinical Coordinator will assist with hiring onboarding and orientation of new clinical staff, and complete clinical competencies and evaluations.

• Typical scope for this role is: •<10 = # of staff directly and indirectly managed •<15,000 = # of budgeted annual visits •Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities:

• Demonstrates how their role contributes to achieving success and uses resources appropriately.

• Ensures a commitment to providing a safe working environment for patients, families, and staff.

• Strives to understand and value differences in others, race gender, nationality, and age- modify interactions as needed.

• Participates in Entity and Department initiatives for Patient/Employee safety.

• Regularly meets with clinical staff to improve communication and build productive relationships.

• Patient Care Process:

• Establishes/updates work processes and work practices, and performs clinical duties to maintain workflows and adequate staffing levels.

• Assist Clinical/Practice Manager with team and individual performance in alignment with Penn Medicine's vision of service excellence.

• Clearly define work processes, recognize, and reward individuals for a job well done, and address performance issues immediately.

• Recruitment and Retention of staff

• Assists Manager with recruitment and retention and assists with adequate onboarding.

• Professional Development

• Assists with the development of clinical staff in collaboration with the Nursing Professional Development team.

• Assures staff are compliant with mandatory trainings.

• Regulatory Compliance:

• Assists the practice leadership and/or clinical manager with appropriate staffing, compliance (TJC CMS, DOH, OSHA), and continuous quality and safety improvement initiatives.

• Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up.

• Manage pay practices including accurate time card review and approval, review and manage all overtime utilization

• Assists with the implementation of change management strategies within the practice in alignment with department, entity/Penn Medicine objectives

• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Credentials:

• RN with state licensure RN (Required)

• BLS/ACLS/PALS per specialty (Required)

Education or Equivalent Experience:

• Bachelor's Degree Nursing And 3+ years clinical experience (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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