Description

We are offering a long-term contract employment opportunity for a Desktop Support Analyst in the education university industry, located in Philadelphia, Pennsylvania. The Desktop Support Analyst will play a critical role in maintaining and troubleshooting various technologies and systems within the institution.

Responsibilities:

• Operate and troubleshoot various technologies including switches, DSPs, and projectors.

• Manage the panel used for room control, ensuring its effective functionality.

• Oversee the login process for touch panel computers, ensuring smooth operations.

• Handle the operation and troubleshooting of projectors, ensuring optimal performance.

• Gain proficiency in Zoom for effective operation and troubleshooting.

• Distinguish between separate conference rooms and instructional classrooms, providing appropriate support for each.

• Regularly check-in with the program office and relevant people to ensure smooth operations.

• Utilize skills in Dell Technologies and Microsoft to improve and maintain system performance.

Requirements • Must hold a Bachelor's degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support or similar role is required.

• Familiarity with Dell Technologies, Microsoft software and hardware, and Zoom is necessary.

• Knowledge of DSP (Digital Signal Processing) and Projectors is desirable.

• Ability to troubleshoot, diagnose, and resolve technical issues is a must.

• Excellent communication skills to effectively assist staff with technical issues.

• Detail-oriented and able to manage multiple tasks simultaneously.

• Proficiency in creating and managing documentation related to IT support processes.

• Willingness to learn new technologies and maintain industry knowledge.

• Strong customer service skills to assist users in a friendly and professional manner.

• Ability to work in a team and independently as required.

• Flexibility to work outside of standard business hours when necessary for system updates or resolving urgent issues.

• Must be respectful of confidential information. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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