EHR Integration Specialist

Are you an accomplished technical professional with the ability to positively shape customer experience?

Do you thrive when you get the opportunity to solve customer issues through technical expertise?

About our Team

As a part of the Customer Success team our team is focused on delighting the customer. We do this by providing critical clinically-focused implementation services, robust engagement and training programs and commercial readiness / go-to-market support. Our current customers include leading-edge, physician practices, hospitals, integrated health networks, and academic medical centers.

About the Role

We are seeking a proven successful self-starter with technical expertise in SaaS trends and key integration workflows. This role balances the understanding of Elsevier internal processes with how to deliver products effectively to customers. This role will develop and refine current protocols to ensure overall customer experience improvements. This includes discussion around technical specifications, system configuration and back-office system alignment.

Responsibilities

• Grasping in-depth business models and business rules that guide each of the Clinical Solutions products

• Understanding the varied access and entitlement methods available across the business

• Translating that understanding at a client level, essentially matching the clients needs and technical nuances with what Elsevier can offer

• Leading complex integration discussions with IT counterparts and stakeholders

• Responding to customer requests regarding technical requirements and integration capabilities.

• Identifying process improvements, recommend solutions, implement changes and sustain results.

• Facilitating communication across multiple departments to ensure success of downstream functions.

• Developing and refine process for enhanced features that drive retention

Requirements

• Have a Bachelor of Science/Bachelor of Arts or equivalent experience

• Experience with Healthcare IT Implementation support, project management and technical experience is valued.

• Experience with Excel, Word, MS Project, and Visio required.

• Experience with EHR Integration and/or work with interoperability to EHR vendors (Epic, Cerner, Allscripts, etc.) is valued.

• Have heavy IT (Client/Server applications, HL7, FHIR, OAuth, SAML, ADFS) knowledge and experience required.

• Able to multi-task effectively within agreed upon deadlines.

• Have experience with Single Sign On, embedded URL linking, Infobutton, SMART on FHIR, and others.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Salary Range

To be added when data can be disclosed.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.