Field RN - Chronic Risk / AT Home Care Program

Sign On Bonus Available!

Field patient care role. Primarily responsible for conducting in home visits, nursing assessments, patient triage, care coordination, and patient/family education for the members assigned to the provider. Field RN supports providers and their respective patients, and also addresses client-facing needs per POD/market.

Perform home visits with patients enrolled in At Home Care Chronic Risk Program and/or Advanced Care program (ACP)

• Provides up-to-date health care advice/education regarding health promotion, illness prevention, and management of disease utilizing nursing assessment data, patient, family, and approved At Home Care Triage protocol. Considers the physical, cultural, psychosocial, spiritual, age-specific and educational needs of the patient.

• Systematically assesses patients’ actual or potential health care needs, prioritizes their urgency and uses creative and effective problem solving/decision making while recommending an appropriate disposition per clinician and protocol direction.

• Documents nursing assessment, planning, implementation in the electronic health record. Documentation is timely and in accordance with policy. Evaluates the patients’ and family’s response to teaching. Documentation includes presenting problem, nursing assessment interventions, education and patients’ response to interventions/treatments and education.

• Makes follow-up telephone calls to patients and referrals as appropriate.

• Provide telephonic nursing assessment and triage supported by triage protocols. This includes, timely and accurate triage documentation, escalation, and follow up

• Initiate medication changes and other orders, as directed by provider in response to a triage call.

Health Literacy Improvement

• Improves Health literacy and coaches consumers on chronic conditions including disease process and trajectory, medication education including possible side effects, plan of care, and individualized care goals management in a culturally sensitive and acceptable manner for the patient or caregiver.

• Identifies problems or gaps in care, and offers opportunity for intervention

• Coordinates services and referrals to health programs, and participates in patient education and outreach tied to HEDIS initiatives

• Works to improve access to care, and works as part of the team to manage heath care cost and utilization

Provider Support

• Completes telephonic nursing assessments including social determinants of health screenings, post hospital discharge screenings, triage, and other assessments assigned by provider

• Assists with organizing and running a chronic care and/or interdisciplinary care team rounds where high risk patients and care plans are identified

• Participate using a team approach to create a care plan for the patient

• Maintain and update spreadsheets and documents provided by health plan to prep weekly rounds of documentation

• Post-Acute Management and Coordination

• Participation in weekly care coordination with health plan case management as directed by market needs

• Referral Management Care Coordination and tracking of hospice consults within 24 hrs. of order placement

Qualifications:

Requirements:

• Active, unrestricted RN license in Pennsylvania

• Ability to obtain compact license and/or additional state licensure as needed

• 3 or more years of experience as a Registered Nurse

• Proficient level of experience with Microsoft Office applications, and strong technical aptitude

• EMR experience and proficiency

• BSN or ADN degree

Preferences:

• Previous experience working with the geriatric population/ chronic condition experience

• Home Health experience

• Triage experience

• Case management experience

• Previous customer service experience

• Previous experience in a telephonic role

• Highly organized, self-directed worker with an ability to function in high volume environment

• Strong verbal and written communication skills

• Prior clinical experience in palliative care, end of life, hospice, oncology, ICU, geriatrics is preferred.

• Knowledge of STARS and Hedis metrics a plus

Cigna is committed to a healthy work force. New hires must complete a background check, drug and nicotine screen to be employed in this role.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.