Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

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The Hospital of University of Pennsylvania (HUP) is hiring a Full Time Transplant Assistant to join the Kidney Transplant Team!

Summary:

• The Transplant Assistant position supports the pre-transplant and waitlist operations in the Transplant Center. This position works in partnership with the Transplant Coordinators to monitor and facilitate the patient evaluation process by ordering and ensuring the receipt of reports/studies required to complete the evaluation. They are also responsible for monitoring and maintaining up-to-date information for all patients on the United Network for Organ Sharing (UNOS) waiting list.

Responsibilities:

• Pre-Transplant Evaluation and ListingCoordinates patient evaluation process by communicating with patients, referring physicians, dialysis units, and others involved in the patient’s care. Provides information regarding testing required to complete the evaluation process.Assists patients with scheduling appointments as needed. Ensures testing is scheduled in accordance with CMS guidelines for organ acquisition. Assists patients with completing the HLA process.Prepares accurate correspondence ensuring that all required testing is included and letters are routed to the patient, nephrologist, and dialysis units.Using Epic PennChart CareEverywhere and eFax, obtains all testing results and medical records necessary for the Transplant Selection Committee to decide a patient’s candidacy for transplantationRecords are obtained and reviewed within the established timeframe. Reviews records for accuracy and to filter out duplicates prior to routing for clinical review. Utilizing scanners and scanning software, uploads all pertinent documents into the electronic medical record.Provides timely follow-up with each assigned patient according to established timeframes. Calls patients to evaluate what testing has been completed and provide any assistance necessary to help the patients navigate the evaluation process.Validates all demographic information is complete and accurate prior to patient being placed on the UNOS waitlist. Mails and tracks missing patient consent forms, CMS 2728 forms, etcTimely completion of updates in Phoenix/Epic per department protocol.Answers telephone calls. Screen calls to determine the nature and urgency of the caller’s needs. Determine how best to handle, e.g., take necessary action, refer calls, transfer calls and take messages. Messages must be complete and accurate and routed according to urgency. Coordinate and route all incoming calls to assigned clinical team. Retrieve and respond to messages on voicemail according to established timeframe. Adherence to University and department standards for telephone customer service.Works closely with Transplant Coordinators in securing all needed information to evaluate and list patients.Attends new patient evaluation PCAM clinics as needed to provide after-visit services to patients approved to continue with evaluation.Waitlist Management SupportAssists in the performance of waitlist management updates to maintain current patient clinical and demographic information as defined by UNOS and CMS guidelines.Obtains and monitors for completion all necessary documentation for wait-listed patients such as labs, studies and compliance updates as determined by the clinical team.Obtains and monitors for completion all necessary documentation required of patients on a UNOS inactive status so that a determination can be made by the clinical team of continued transplant candidacy.Schedules any clinical study or lab requested by the clinical team adhering to insurance provider requirements and protocol.Schedules physician, social worker, dietitian, or surgeon re-evaluation appointments for waitlisted candidates, as requested by the clinical team using department protocol.Monitors required update of designated serology results for any UNOS listed patient based on departmental guidelines.Timely completion of updates in Phoenix/Epic per department protocol.Timely updates/documentation in Phoenix/Epic to accurately reflect current status of patient’s pending items needed for ongoing review of transplant candidacy per department protocol.Completes HLA requests for an updated PRA or current specimen as required.Interviews patients to determine if they have had any hospital admissions, ER visits, surgeries or transfusions since their last visit and obtains all pertinent records. Routes encounter to transplant clinical coordinator.Records are obtained and reviewed within established timeframe. Reviews records for accuracy and to filter out duplicates prior to routing for clinical review. Utilizing scanners and scanning software, uploads all pertinent documents into the electronic medical record.Monitors clinic schedules to identify patients who did not comply with attending the required physician appointment and completing appropriate follow-up.Assist in the establishment of department procedures to maintain compliance with UNOS requirements.Administrative DutiesParticipates in Transplant Center and programmatic process improvement activities including workgroup involvement.Responsible for reading, understanding, and responding to all emails in a timely manner. Responsible for reviewing all policy changes to determine which changes may affect workflows in the pre-transplant and living donor areas.Accurately report pre-transplant activities for the Medicare Cost Report. Timecards are turned in complete and accurate prior to the department deadline.Responsible for using advanced computer skills to create and maintain a variety of office forms, letters, patient education materials, policies and procedures, spreadsheets, and flowcharts.

Credentials:

• Medical Assistant - PSV Manual

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)

• 2+ years Related experience working in healthcare

• Bachelor of Arts or Science

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 242408