Job Description

A large law firm client in Philadelphia is seeking a Helpdesk Manager to fill in for the current manager temporarily. This person's main duties will be planning, organizing, and day to day management of the help desk team's support and priorities. This person will be managing a team of 7 and working closely with the VP of IT to ensure communication and oversight in all necessary areas. Additionally, this role will communicate with other departments, vendors, and stakeholders to coordinate support services, report on help desk metrics, and implement improvement initiatives. The ideal candidate has excellent communication skills and strong expertise within ServiceNow.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

ServiceNow experience

Proven ability to run reports and make sense of data to leadership null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.