Position Overview:

The Help Desk Technician assists employees who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. The Help Desk Technician assists the IT department with systems upgrades and deployments. Complex and/or high priority problems are sometimes elevated to specialized support groups for resolution when needed, but the Help Desk technician is responsible to ensure that an effective solution is provided to the end user.

Responsibilities:

• Provide excellent customer service to both internal and external client community in a professional and respectful manner.

• Responds to telephone, email and online requests for technical support.

• Provide support for all IT products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding functionality and communicating policy.

• Record required customer and problem information in the Help Desk Ticket System. Update tickets with appropriate journal entries of activities and close tickets with resolution entered upon completion of the job.

• Install, upgrade and/or configuring computer systems.

• Work on IT related projects as assigned by supervisor.

• Other duties as assigned.

Qualifications:

• 3-5 years of experience in information technology field or equivalent required

• High school diploma or equivalent required

• College graduate preferred but not required

• Technical certification required

• Excellent written, verbal, and interpersonal communication skills

• Excellent problem solving skills and attention to detail

• Personable and self-motivated

• Ability to balance a fun and friendly work environment with high levels of productivity

• Working knowledge of Microsoft Windows, Apple macOS, Microsoft Office, and Google Workspace

• Lifting and/or carrying of 5-30 lbs. or more and the pushing and pulling of carts if necessary

• A positive attitude and a team player

• Ability to operate within a fast-paced environment

C ompany Overview:

Sparks is a live + digital brand experience agency. We specialize in creating connection–-real human connection–-onsite, online or anywhere. Through a mix of sound strategy, breakthrough creative and flawless execution, we create memorable trade show exhibits, live and virtual events, brand activations, retail stores, corporate environments and other immersive experiences that deepen relationships, inspire action, and build trust--and we do it all over the world.

We operate an open and inclusive culture where all recognize, respect, appreciate and encourage individuality regardless of race, gender, age, religion, culture, ideology, economic status, disability or sexual orientation. We believe that everyone at all levels of our organization is accountable for building this culture and we are challenging ourselves daily to seek and build diversity and equality in any way that we can–and we welcome your ideas to do so.

Think you’ve got what it takes to hang with us?

We’ve built our reputation on creating awesome experiences for our clients, but equally important is the experience we create for our people. Yes, we work hard. But we also make it a point to have fun. And we find our people work that much harder when work doesn’t feel so much like, well, work. If you share our mindset, we should chat.

We’ve always got our eyes peeled for smart, hungry people who think that what we do isn’t so much a job as it is a way of life. And while any company can supply stuff like benefits (and, of course we do too!) our greatest benefit comes from the amazing people you’ll interact with daily, who will challenge and push you to think harder, be more creative and love what you do.

Sparks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.