We Are:

Accenture Life Sciences – Intelligent Patient Services

We help our clients engage their key customers (both patients and healthcare professionals) by enabling improved access, affordability and adherence solutions for their pharmaceutical brands, resulting in improved outcomes for patients and enhanced business performance.

Disruption in the life sciences industry has created a need to pivot to the “new”—new customers, new value measures, new R&D, new therapeutic solutions, new business strategies and new science. It also demands a shift from product-focused to patient-centered digitally enabled solutions—all focused on delivering life-changing patient outcomes. We help life science companies embrace this evolving landscape through evidence-based patient services from pre-diagnosis through ongoing treatment, generating new opportunities and empowering our clients to lead and make a difference in patients’ lives.

What We Do: There are 4 ‘pillars’ for Patient Services:

• Design for Purpose – Our Patient Strategies and Design capability helps deliver: 1) services that create meaningful experiences and improve access for patients; 2) operating models to optimize cost efficiency and service delivery via organizational change programs across R&D and Commercial settings; and 3) new business models to commercialize digital therapeutics & insights

• Build for Agility – Our Digital Patient Technology helps deliver: 1) digital solutions that connect & integrate across human and digital ecosystem (e.g., virtual agents, AI bots); and 2) health ecosystems that support services and integrated care to deliver a better, more coordinated patient experience

• Measure for Value – Our Patient Intelligence capability helps deliver: 1) performance to track impact and guide program execution; 2) patient journey outcomes to demonstrate service value, understand preferences, and shape future design; and 3) potential of untapped opportunities using patient datasets and real-world data to uncover customer segments and insights

• Enable for Success – Supporting all of the 3 other pillars is our best-in-class patient services platform INTIENT, a solution that leverages proprietary technology and delivers advanced analytics, end-to-end connectivity capabilities, and access to unique data and insights and leading technology.

Ultimately, our goal is to create 360° value for our clients and their customers.

You Are:

An experienced Life Sciences practitioner interested in helping our clients provide better patient services capabilities so their patients start on advanced therapies and stay one them, resulting in improved outcomes. Your expertise? Working hand in hand with clients in a fast-paced global environment to understand business needs, create comprehensive strategies and documentation, and work in teams to deliver patient services consulting projects, whether they’re large transformations, or shorter strategic sprints.

The Work:

• Help deliver workstreams to analyze client operations & customer experience to identify critical patient services pain points & pinpoint improvement areas to aid in future design

• Coordinate and facilitate collaborative review sessions to establish future-state workflows and improve internal operations and customer satisfaction.

• Support translating requirements into an implementation package to offer tailored solutions

• Support the management of project implementation projects including on-shore and off-shore resources and collaborate with technical subject matter experts

• Own the documentation of all business & functional requirements into customer user stories to streamline delivery

• Support the presentation of engaging product demonstrations of the INTIENT platform through interactive meetings with key stakeholders

• Support establishing positive client relationships to sustain Accenture’s profile as a long-term trusted advisor and partner

• Bring therapeutic area expertise to patient services projects for pharma/ biopharma clients

• Support how we work with ecosystem partners to develop the best strategy and approach for a client, specifically Salesforce (and potentially other technology providers).

• Provide research support for the development of new publications on patient services trends, including whitepapers and thought capital pieces, as well as potentially participate in market research.

• Help support proactive business development efforts with current clients to extend scope of existing projects and identify new opportunities to extend our footprint.

Travel: As required for client support.

Location: Primary residency within 90 minutes of an approved Accenture office

Here’s What You Need:

• 2+ years of pharma/life sciences experience, ideally focused on patient services or related areas such as commercial operations, brand marketing, or market access.

• Experience developing deliverables and expertise around patient services hub operation model, process design, and patient services strategy and implementation

• 2+ years of experience consulting and supporting the transformation of patient services hub capabilities across medium to large pharma/biopharma programs, including but not limited to:

• Facilitating collaborative review sessions to identify pain points and define future-state workflows that enhance business processes and improve customer satisfaction.

• Contributing to various facets of business transformation, including developing change strategies, designing functional frameworks, and delivering comprehensive training programs.

• Partnering with patient services ecosystem providers and SMEs to design the best-fit strategy and approach for pharma/biopharma programs.

• Participate in proactive business development efforts, extending the scope of existing client engagements and identifying new opportunities.

Bonus points if you have:

• Deep expertise in patient services operations and technology platforms like Salesforce Health Cloud.

• Proven experience supporting large-scale transformation projects within patient services.

• Specific therapeutic area expertise to inform client engagements and strategies.

• Experience with prototyping/scaling GenAI capabilities related to Patient Services

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $63,800 to $205,800

Colorado $63,800 to $177,800

District of Columbia $68,000 to $189,300

Illinois $59,100 to $177,800

Minnesota $63,800 to $177,800

Maryland $59,100 to $164,600

New York $59,100 to $205,800

Washington $68,000 to $189,300

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.