Description

We are offering a contract to permanent employment opportunity for a Patient Service Representative in the Healthcare/NHS industry in Philadelphia, Pennsylvania. The prospective candidate will be primarily engaged in managing patient services and administrative tasks. This role is based in a fast-paced healthcare setting where the focus is on enhancing patient satisfaction and healthcare delivery.

Responsibilities:

• Serve as the first point of contact for patients, visitors, and guests, providing direction and assistance as necessary.

• Oversee the completion of required paperwork such as intake documents and insurance forms by patients.

• Manage patient appointments, including scheduling, confirmation, and cancellation.

• Maintain the confidentiality and integrity of patient medical records, ensuring they are compiled, recorded, and archived accurately.

• Handle incoming calls, emails, and documents, directing them to the appropriate staff.

• Perform administrative tasks such as maintaining an inventory of supplies and placing orders as required.

• Dispatch medical records, correspondence, and other documents via mail, email, or fax.

• Ensure accurate completion of financial functions such as copay collection, reconciliation, and deposits.

• Assist the billing department in addressing insurance denials by monitoring and working on worklists in the electronic medical records system.

• Provide support to the patient care team as directed by healthcare management including physical therapists and speech-language pathologists.

• Effectively manage challenging patient situations and implement service recovery techniques to maintain positive patient relations.

Requirements

• Must possess basic computer skills.

• Prior experience in a healthcare setting or similar customer service environment is preferred.

• Excellent interpersonal communication skills and strong customer service orientation.

• Ability to handle patient queries and concerns with sensitivity and professionalism.

• Familiarity with medical terminology and healthcare procedures is beneficial.

• Proficiency in managing patient records and maintaining confidentiality as per HIPAA guidelines.

• Capable of multitasking, prioritizing tasks, and managing time efficiently.

• Ability to work in a team and collaborate effectively with the healthcare team.

• High school diploma or equivalent is required; further education in healthcare administration or medical field is a plus.

• Ability to operate standard office equipment such as computers, fax machines, telephones, and photocopiers.

• Willingness to participate in ongoing development and training programs.

• Availability to work in different shifts, including weekends and holidays if necessary.

• Fluency in additional languages could be advantageous for communicating with diverse patient groups.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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