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Job Summary

As part of our growing product organization, the Senior Solutions Architect will have a leading role in MachineQ’s growth bridging the gap between technical and business teams, translating customer requirements into practical, innovative solutions. Reporting to the Director of Products and Solutions, you'll collaborate extensively with our sales team throughout the entire customer lifecycle - from bespoke solution design and ensuring successful pilot deployments, to overseeing seamless implementation and translating stakeholder feedback into requirements for product development. In this customer-facing role, you'll leverage your strong consulting skills and deep Life Sciences domain knowledge to continue the successful partnership with leading Life Sciences companies building the lab of the future. This involves mastering our suite of offerings, including indoor asset tracking (RTLS), environmental monitoring, asset utilization, space utilization, and more. Your ability to effectively communicate complex technical concepts to diverse stakeholders will be critical to success. If you're driven to be at the forefront of innovation in the Life Sciences sector, spearheading IoT solutions that reshape laboratory operations, this is an exciting opportunity to make a lasting impact. Join our team and unlock new possibilities in the lab of the future.

Job Description

Core Responsibilities

Customer Discovery and Development

• Collaborate with sales teams to understand customer requirements and propose tailored solutions.

• Conduct product demonstrations and proof-of-concept (PoC) implementations to showcase the capabilities of the IoT solutions.

• Provide technical expertise and guidance during the sales process, addressing customer inquiries and supporting pricing /quoting activities.

  Pilot Success and Solution Design:

• Work closely with customers to design and architect pilot implementations of the IoT solutions.

• Ensure successful pilot deployments by coordinating with cross-functional teams and providing technical leadership.

• Analyze pilot results, gather feedback, and recommend improvements or customizations to meet customer requirements.

  Deployment and Implementation:

• Develop detailed solution designs and architectures for full-scale deployments.

• Collaborate with our operations team to ensure smooth and efficient rollouts of the IoT solutions.

• Provide technical guidance and support during the deployment phase, collaborating with critical stakeholders across all levels, from end-users to the C-suite, promptly addressing any obstacles or concerns.

  Post-Sales Support and Optimization:

• Act as a technical subject matter expert, providing ongoing support and guidance to customers after deployment.

• Identify opportunities for optimization and efficiency improvements in deployed solutions.

• Conduct training sessions and knowledge transfer to customers, ensuring effective utilization of the IoT solutions.

  Product and Industry Knowledge:

• Stay up-to-date with the latest trends, technologies, and best practices in the IoT and L ife S ciences industries.

• Contribute to the development and enhancement of the company's IoT solutions by providing feedback and recommendations based on customer interactions.

• Support ongoing research in collaboration with product and engineering to deliver new solutions to customers.

  Cross-Functional Collaboration:

• Collaborate effectively with sales, engineering, product management, and support teams to ensure seamless solution delivery.

• Foster strong relationships with customers, partners, and internal stakeholders to drive successful outcomes.

  Documentation and Reporting:

• Maintain accurate and up-to-date documentation for solution designs, implementation plans, and technical specifications.

• Provide regular updates and reports to stakeholders, ensuring transparent communication and effective project management.

  Qualifications

• Demonstrable experience as a technical sales or solutions architect, preferably in IoT, and knowledge of the L ife S ciences domain considered a plus.

• Proficiency in indoor positioning (RTLS), asset tracking, environmental monitoring, and asset and space utilization technologies.

• Excellent written and verbal communication abilities, adeptly conveying technical requirements, solutions, and concepts in business terms to technical and non-technical audiences through clear explanations and presentations.

• Strong problem-solving and analytical abilities with a customer-centric mindset.

• Proficiency in solution design and architecture to translate client requirements into scalable solutions.

• Willingness to travel as needed to support customer engagements and deployments ( approximately 30%).

  Relevant Work Experience

• 8+ years of relevant work experience in sales engineer, application engineer, consultant, solutions architect, or an equivalent role within enterprise accounts.

• 5+ years of experience conducting the following activities: Business requirements gathering, fit-gap analysis, functional specification design, system configuration, system testing and solution delivery, customer support, process document creation and review.

• A strong understanding of the Internet of Things (IoT)/M2M and Software as a Service (SaaS) and how they work together to deliver customer value.

• Ability to convince customer for alternate approach if proposed approach leads to heavy custom solution.

• Experience building and leading presentations from executives to decision-makers to all supporting teammates.

• Strong business acumen and knowledgeable across many functional areas, including product management, business development, product marketing, engineering, and marketing.

• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization.

• Experience with Jira and Salesforce is a plus, but not required .

• Experience working with Fortune 500 customers strongly preferred.

• This position is headquartered in Philadelphia, PA; Product team works in a hybrid capacity .

  Education

• Bachelor's degree in Computer Science , Engineering, or a related technical field

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.