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Job Summary

Are you passionate about driving innovation and embracing technology? Do you thrive in a dynamic, fast-paced environment? Connect is looking for an enthusiastic and tech-savvy technical program manager to contribute to our state-of-the-art tech projects. In this role, you will play a key part in spearheading our tech-driven initiatives at Connect. You'll work closely with diverse teams, establish clear program goals, and ensure flawless program execution from start to finish. Your strong leadership and top-notch communication skills will be instrumental in propelling our technological progress.

Job Description

Core Responsibilities

• Understands the scope of technical programs defined by the product and business requirements and the budget process. Participates in the key planning of milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate, and achieve objectives through the program/project team.

• Identifies, confirms, and obtains participation from required cross-functional teams. Ensures the team clearly understands its roles and responsibilities for the duration of the program.

• Creates and builds program plans and program records. Works with the core team to identify and schedule all the work required to fulfill program scope, including identifying and managing critical path tasks. Identifies and manages program critical paths.

• Identifies goals and success criteria, drives the development and implementation of key goals, objectives, and success criteria for the program with key stakeholders and the core team, raises conflicts and resolves them with the appropriate level of management engagement to build consensus, obtains and assigns resources to the program plan, and recommends changes to improve the engineering process and alleviate process inaccuracy and duplication.

• Determines the cost and budget; performs resource forecasting.

• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans, identifies trigger events, and assumes responsibility for initiation of corrective actions.

• Communicates updates on major milestones and informs all stakeholders of progress and issues. Identifies and manages proposed changes to program parameters and works with managers to ensure appropriate processes and communications are followed. Work is evaluated upon completion to ensure objectives have been met. Contributes to the development of the organization's goals and objectives.

• Monitors and ensures the quality of program deliverables. Leads core technical team and key field resources to develop and monitor deployment schedules, strategies, and tools to support the implementation of programs in the field through trials and controlled customer deployments.

• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.