Description We are seeking a Bilingual Customer Service Representative -Producer Services to join our team in Phoenix, Arizona. This role involves supporting our contact center by servicing customers through inbound/outbound calls and emails in a fast-paced environment. The ideal candidate will demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.

Responsibilities:

• Deliver exceptional customer experience via incoming telephone calls in a high-volume contact center environment

• Assume ownership and timeliness in handling customers' requests in an efficient, accurate, and professional manner

• Build rapport quickly and respond to customers in a compassionate manner by identifying and exceeding expectations

• Navigate multiple systems and applications to research, analyze and resolve customer inquiries

• Uphold performance and quality standards

• Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

• Learn the basic concepts of personal lines insurance principles and products offered to our customers

• Work collaboratively with team members and business partners to provide a positive customer experience

• Assist with special requests as needed

• Complete additional tasks and other projects/duties as assigned. Requirements • Proficiency in both English and Spanish languages

• Exceptional customer service and communication skills

• Proficiency in Microsoft Excel

• Experience with operations and research tasks

• Ability to manage inbound and outbound calls

• Knowledge in insurance principles and underwriting

• Familiarity with property and disability claims administration

• Ability to perform ad hoc financial tasks

• Strong phone presence and ability to communicate effectively over the phone

• Knowledge in revenue accounting

• Strong collaboration and decision-making skills

• Computer literacy and ability to work onsite

• Familiarity with salary structures and ability to work with business partners

• Ability to multitask and manage time effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .