Job Information
System One Business Systems Analyst - Contractor in Phoenix, Arizona
Position: Incident Commander
Location: Phoenix, AZ (HYBRID : 3 days in office and 2 days at home)
Duration: 12 Months contract
Summary:
The main function is to analyze science, engineering, business and all other data processing problems for application to electronic data processing systems. Responsible for analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.
Job Responsibilities:
Utilizing monitoring tools - View of health of environment
Reach out to teams to determine if they need assistance, big small, put together support teams
24/7 support team
Experienced leader of large technical groups operating in a 24x7 environment
Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment
Incident Management skills, engaged and direction technical staffs with remediation as primary focus
Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments
Possess a breadth and depth of technical and management knowledge
Appreciation for the strength of defined, repeatable processes and metrics-based management
Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
Working knowledge across technology the following support areas:
Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
Mainframes: JCL, CICS SYSPLEX
Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
Workflow and Knowledge Management: ServiceNow
Collaboration Tools: TrueSight, Jira, and Confluence
Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
Relevant certifications
ITIL fundamentals
Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
Must Have Technical Skills:
• MS OFFICE
• Dynatrace
• Monitory tools: SNOW, Dynatrace.
• Big Panda - Knowledge
Education/Experience:
• High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.
• 3+ years experience.
Thanks,
Shafique Mohammed
412.516.1987
shafique.mohammed@systemone.com
www.systemone.com
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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