Location: US Based Applicants only

Time Zones: GMT, PT, CST

The Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email, and other channels. This role requires the ability to troubleshoot and solve technical issues while delivering excellent service in a timely manner. The ideal candidate has strong problem-solving and communication skills to ensure our clients’ needs are met. Supports the Director and Manager of Inventory through a variety of tasks related to organization and communication. 

Responsibilities include but not limited to:

• Answer and direct phone calls.

• Informing customers about specialized product functionalities and features.

• Create and solve inventory support tickets promptly in the company CRM system.

• Contribute to team effort by accomplishing related results as needed.

• Problem solves SaaS Technical Support issues i.e. updating databases, and data feeds. 

• Work as a team providing interdepartmental communication, and communicating with other 3rd party vendors to troubleshoot issues

• Ability to communicate and work together with team members within this and other departments to solve problems.

  Requirements:

• Excellent time management skills and ability to multitask and prioritize work

• Attention to detail and problem-solving skills

• Excellent written and verbal communication skills

• Strong organizational and planning skills

• Punctuality, attendance, and accountability in a remote environment

• Rotating Saturday schedule, occasional Holiday/Weekend Coverage as requested 

  Employee Benefits (after a waiting period):

• Medical, Dental, Vision

• 401K with company match 

• 10 Paid Holidays 

• PTO and Vacation time off

   

  Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

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